Sr. Software Engineer II - Terraform Customer Engineering (Hybrid)

About HashiCorp

HashiCorp solves development, operations, and security challenges in infrastructure so organizations can focus on business-critical tasks. We build products to give organizations a consistent way to manage their move to cloud-based IT infrastructures for running their applications. Our products enable companies large and small to mix and match AWS, Microsoft Azure, Google Cloud, and other clouds as well as on-premises environments, easing their ability to deliver new applications.

At HashiCorp, we have used the Tao of HashiCorp as our guiding principles for product development and operate according to a strong set of company principles for how we interact with each other. We value top-notch collaboration and communication skills, both among internal teams and in how we interact with our users.

The Role

As a Senior Software Engineer on the Terraform Customer Engineering team, you will play a pivotal role in improving the responsiveness and supportability of our Terraform product. This team is dedicated to addressing customer pain points by quickly responding to bugs, fixing complex non-sev1 issues, and applying pragmatic solutions. Additionally, you will focus on enhancing tooling, diagnostics, and supportability, resulting in faster relief for our customers.

Key Responsibilities

• Swiftly identify and resolve bugs, ensuring our customers experience minimal disruption and maximum satisfaction.
• Dive deep into intricate non-sev1 issues, applying pragmatic and creative solutions to address customer pain points effectively.
• Innovate and improve the tooling and diagnostics for Terraform, boosting the product's supportability and overall performance.
• Work closely with our support teams to understand and prioritize customer issues, driving a continuous improvement culture and faster resolution times.
• Develop and refine robust processes to guarantee the high availability, scalability, and reliability of our services.
• Play a crucial role in enhancing the overall customer experience by delivering high-quality, customer-centric solutions and product enhancements.

Ideal Candidate

• 8+ years of software engineering experience, with a focus on cloud services and infrastructure.
• Proficient in Go, with familiarity in other programming languages (Python, Ruby) considered beneficial.
• Extensive experience with cloud computing platforms (AWS, Azure, GCP) and infrastructure as code (Terraform).
• Demonstrated ability to tackle complex technical challenges and deliver innovative solutions.
• Strong problem-solving skills and the ability to work collaboratively across diverse teams.
• Keen interest in operational process improvement and delivering customer-centric solutions.
• Excellent communication and collaboration skills, with a focus on customer satisfaction and team success. #LI-Hybrid