The U.S. Consumer and Digital Technology (USCDT) team brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), AI/ML, marketing technology, enterprise communications, travel and lifestyle, and automation, grounded in our data technology model that prioritizes data governance. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments.
The team integrates human actions with intelligent automations to drive process excellence across AXP operations and servicing. We are looking for a Software Engineer to join our team. In this role, you will understand the problem statement of operations team and create Process Management, Case Management, Work Management solutions that automate repeatable, multistep business transactions.
At the core of Software Engineering:
Every member of our team must be able to demonstrate the following technical, functional, leadership and business core proficiencies , including:
Agile Practices
Product Mindset
Analytical Thinking
Business Product Knowledge
Design, build and manage enterprise platform and frameworks for Process Management, Case Management, Work Management
Designing, developing, and supporting shared technology services used by the enterprise
Taking your place as a core member of an agile team driving the latest development practices
Writing code and unit tests, working with API specs and automation
Finding opportunities for adopting new technologies
Preferably a BS or MS degree in computer science, computer engineering, or other technical field
10+ years of software development experience
Experience in Process Management, Case Management, Work Management is required.
Programming Languages and Frameworks – Hands on experience in some or all of the following is preferred:
Java, React, Envoy, gRPC, JSON, CouchBase, Cassandra, Redis, Consul, Jenkins, Docker, Kubernetes, OpenShift, Drools, Elastic Stack, Kafka, Spark, RPA, Git, RDBMS like Postgres SQL, Springboot, multi-threaded programming, Maven, Gradle, JUnit
Experience in Automations, Cognitive OCR, AI / ML driving cost savings is preferred
Ability to effectively interpret technical and business objectives and challenges and articulate solutions
Willingness to learn new technologies and exploit them to their optimal potential
Extensive experience in designing and implementing large scale platforms with high resiliency, availability, and reliability.
Strong experience in applications with high throughput and performance
Experience with micro services architectures and service mesh technologies is preferred
Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.
Skills Required
- 10+ years of software development experience
- Experience with Process Management, Case Management, and Work Management
- Experience designing and implementing large-scale platforms with high resiliency, availability, and reliability
- Strong experience developing high-throughput, high-performance applications
- Hands-on experience with Java, React, Envoy, gRPC, JSON, CouchBase, Cassandra, Redis, Consul, Jenkins, Docker, Kubernetes, OpenShift, Drools, Elastic Stack, Kafka, Spark, RPA, Git, PostgreSQL, Spring Boot, multithreaded programming, Maven, Gradle, and JUnit
- Experience with automation, Cognitive OCR, and AI/ML for cost savings
- Experience with microservices architectures and service mesh technologies
- Bachelor’s or master’s degree in computer science, computer engineering, or another technical field
- Ability to interpret technical and business objectives and articulate solutions
- Willingness to learn and optimally apply new technologies
- Agile practices, product mindset, analytical thinking, and business product knowledge
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
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Healthcare Strength — Health coverage and wellness resources are broad, combining comprehensive medical, dental, and vision with mental-health support and virtual care. These offerings are cited as a core strength of the overall package.
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Parental & Family Support — Paid parental leave for all parents, backup childcare, eldercare support, and adoption or fertility assistance create a family-forward package. These resources are viewed as generous and practical for caregivers.
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Retirement Support — A competitive 401(k) match alongside options like profit sharing, stock bonuses, and pension or retirement savings plans strengthens long-term security. Retirement programs are positioned as a meaningful complement to base pay.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
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