Sr Software Engineer - Fault Management

At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Are you ready to join the Un-carrier movement?
If so, our team is searching for a Sr Software Engineer to work with other software engineers, network and systems engineers to craft, implement, and deploy software which meet customer's requirements, scales easily, removes the limitations of traditional networking solutions, and supports deployment in highly available environments. Our team actively participates in architecture and design of various software components and is passionate about crafting applications that leverage technologies such as virtualization, micro services, SDN, NFV, and Big Data platforms. We work on assignments requiring considerable judgment and initiative, understanding implications of work and make recommendations for solutions.
We are a team that encourages innovation and advocate an agile and open approach, truly working and playing in the Un-carrier way!

Job Responsibilities:Technical Engineering Services:

• Drives engineering projects by developing software solutions; conducting tests and inspections; preparing reports and calculations. Expected to supervise base and associate level engineers as needed.
• Understands system protocols, how systems operate and data flows. Aware of current technology benefits. Understands the building blocks, interactions, dependencies, and tools required to complete software and automation work. Interact with system engineers to define system requirement and/or necessary requirements for automation.
• Leverage ServiceNow to automate workflows, enhance IT operations, and improve service delivery.
• Design, implement, and troubleshoot Event Management solutions to support business operations.
• Manage and optimize Event Management processes to ensure proactive issue resolution with minimal downtime.
• Develop and maintain automation scripts using Perl or Python to streamline processes and enhance system performance.
• Analyze and resolve complex technical issues, collaborating across teams to drive continuous improvement.
• Stay updated with the latest trends and innovations in IT infrastructure and telecommunications.

Innovation:

• Contributes to designs to implement new ideas which use new frameworks to improve an existing or new system/process/service.
• Review existing designs and processes to highlight more efficient ways to complete existing workload more effectively through industry perspectives.
• Understands the creation of company IPR.

Technical Leadership:

• Collaborates with technical teams and applies system expertise to deliver technical solutions.
• Continuously learns and teaches others existing and new technologies.
• Contributes to the development of others through mentoring or in house workshops and learning sessions.

Technology Strategy:

• Contributes to new and existing technology options that support business goals.
• Understands current technology that supports business goals. Understands system protocols, how systems operate and data flows. Aware of current technology benefits. Understands the building blocks, interactions, dependencies, and tools required to complete software and automation work. Independent study of current technology is expected. Interact with system engineers to define system requirement and/or necessary requirements for automation.

Technical Writing:

• Writes basic documentation on how technology works. Creates clear documentation for new code and systems used.
• Documenting systems designs, presentations, and business requirements for consumption and consideration at the manager level.

Education:

• Bachelor's Degree in Computer Science, Engineering or other technical subject area. (Required)

Work Experience:

• 4+ years of experience in technical engineering. (Required)
• Extensive experience in fault management, including expertise in monitoring and alerting solutions.
• Hands-on experience with ServiceNow, particularly IT Operations Management (ITOM) and automation workflows.
• Strong knowledge of IT infrastructure, including servers, cloud solutions, and data centers.
• Solid understanding of networking concepts, such as LAN/WAN, firewalls, VPNs, routing, and switching.
• Proficiency in Perl or Python for automation and system management.
• Strong analytical and problem-solving skills with a solution-focused mindset.
• Ability to collaborate effectively in a team-oriented environment.
• Proactive and adaptable approach to challenges, with a continuous improvement mindset.

Preferred Qualifications:

• Telecommunications industry experience is a strong plus.
• ITIL or relevant networking certifications (CCNA, CCNP, etc.) are beneficial.
• Experience working in a fast-paced, high-availability environment.

Knowledge, Skills and Abilities:

• Communication (Required)
• Customer Service (Required)
• Analytics (Required)
• Technical Writing (Required)

• At least 18 years of age
• Legally authorized to work in the United States
Travel:
Travel Required (Yes/No):Yes
DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No

Base Pay Range: $113,600 - $205,000

Corporate Bonus Target: 15%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ307836¶dox=1

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.