Meet Futurewave Systems. When it comes to technology and staffing services, we are by far, the best and brightest. We’re making waves, turning heads, and breaking ground in a very competitive industry. By supplying quality services, delivering real results, we attract the most intelligent talent and leaders in our field. We build long-term relationships with our clients, create an environment to thrive for our staff, with tremendous rewards and room for growth. We truly believe in our company; our people operate with the utmost integrity to provide unparalleled quality resulting with satisfied clients, and happy employees.
We are the company you want to work for. and work with.
We supply TOP RANKING, full service, IT technology solutions. Whether you need a highly driven staffing provider, or to develop an engaging mobile experience to reach more customers, we deliver the results you need in the most efficient and cost effective way possible.
With a global network of quality professionals, we’ve got talent in all the right places, for the most challenging job requirements.
Our clients range from world renowned Fortune 500 companies to small business owners looking for a competitive IT advantage, every business we work with has leading edge, next-generation challenges.
Headquarted in Atlanta Georgia, we serve our clients globally with offices throughout the U.S. and worldwide. We have been recognized by Inc. 500 as the top #180 fastest growing private company in America, as well as Atlanta’s Best and Brightest places to work in 2014.
Job DescriptionDescription:
The Contact Center Senior Software Engineer analyzes requirements and designs, develops, tests, deploys and maintains application systems in response to enterprise needs of moderate to high complexity in the fast paced contact center environment.
Analyze requirements and design solutions for projects of high complexity and risk
Review, evaluate, organize and document detailed requirements of the various stakeholders
Prepare technical design options; consult with hardware and software technicians on options and strategies
Develop, document and present design solutions and alternatives
Prepare estimates of cost, effort and duration for development tasks and activities
Design/develop solutions according to business and technical requirements
Identify and validate software and infrastructure components required to implement technical solutions
Identify and validate solution objects, functions, interfaces, dependencies, and integration points
Prepare design documentation and participate in design reviews
Translate designs into specifications for required infrastructure and application software components
Code and unit test solutions
Participate in quality assurance and testing to achieve quality objectives
Review established quality requirements and measurement metrics
Perform quality assurance and testing activities according to planned schedules
Apply selected testing tools and techniques
Implement solutions
Adhere to Assurant change management requirements for application and system implementations
Analyze conditions and identify strategies that minimize implementation risk and/or improve system reliability and performance
Provide system support
Maintain knowledge of overall environments, utilities and procedures
Participate in on-call rotations
Provide timely, concise communication of incident status to appropriate personnel
Evaluate conditions and suggest possible strategies to minimize risk(s) of incident recurrence
Resolve development and support issues of high complexity or risk
Maintain and enhance knowledge of the business operations and strategic imperatives of Assurant
Periodically review business goals and operational and strategic objectives
Apply knowledge of the key components and relationships of Assurant products, distribution channels, and customer base
Foster and sustain open communication with business application users and stakeholders
Adhere to the Assurant Core Principles; pursue achievement of excellence in Core Competencies
Know the critical success factors supporting the Assurant Core Purpose, Mission, Goals and Strategy
The Contact Center Senior Software Engineer analyzes requirements and designs, develops, tests, deploys and maintains application systems in response to enterprise needs of moderate to high complexity in the fast paced contact center environment.
QualificationsRequired:
4+ years of professional experience in a related field with increasing responsibility
Experience in Java & JavaScript
Effective oral and written communication skills
Team player
Great attitude
Desired:
Experience in designing contact center development solutions, including integrating with ICM, telephony components, and with back-end business applications
Experience with Cisco CVP or similar IVR call flow development
Knowledge of Speech Recognition technology, preferably Nuance
Experience with telephony integration development
4+ years of professional experience in a related field with increasing responsibility
Experience in Java & JavaScript
Effective oral and written communication skills
Team player
Great attitude
Additional Informationcall me directly at 630 473 6464. Talk to you soon
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What We Do
We are a group of proven STAFFING EXPERTS who utilize our expertise to find the “needle in the haystack” consistently in the toughest technology recruiting market in the world.
