We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
CVS Health’s Adjudication & Client Experience Engineering organization is seeking a highly skilled Software Development Engineer to join our Application Production Support Team, providing Level 1–3 support for critical Eligibility File Transfer business applications. This role is essential in ensuring the reliability, stability, and continuous improvement of systems that directly serve our PBM (Pharmacy Benefit Management) business customers.
As a Software Development Engineer, you will work closely with fellow engineers as well as product, design, and operational teams to triage, troubleshoot, and resolve daily production issues. You will be responsible for addressing application incidents, identifying root causes, implementing permanent fixes, and driving process improvements to reduce recurring issues. Your work will support business continuity, customer satisfaction, and the overall operational excellence of our digital platforms.
In addition to support responsibilities, you will play an active role in facilitating Break fix existing codebases to improve application stability, scalability, and performance as our membership and transaction volumes continue to grow. This includes designing and implementing new features, contributing to technical architecture, and helping advance the engineering roadmap across our adjudication and client experience systems.
This position requires strong technical expertise, solid problem‑solving skills, and the ability to collaborate effectively in a high‑demand production environment. You will help guide technical direction, contribute to engineering innovation, and ensure the successful delivery of high-quality digital solutions for our customers
Key Responsibilities
- Provide Level 1–3 application production support for Eligibility File Transfer business applications customers, including monitoring, incident resolution, and proactive system health checks.
- Understanding of EDI, file transfers, partner onboarding, message mapping, data validation, and integration with external systems.
- Analyze and troubleshoot complex application and systems issues; perform root cause analysis and implement long-term corrective actions.
- Collaborate with engineering, product, QA, operations, and business teams to ensure timely and accurate resolution of production incidents.
- Code fix, optimize, and improve existing codebases to enhance system reliability, stability, and scalability.
- Perform debugging, and validation across distributed application environments.
- Participate in on-call rotations as needed to support critical production services.
- Contribute to the technical roadmap, driving innovation and continuous improvement within the engineering ecosystem.
- Document solutions, operational procedures, and knowledge-base articles to support cross-team learning and operational excellence.
Required Qualifications
- 8+ years of experience in application production support (Level 1–3), incident management, and troubleshooting of enterprise systems.
- 8+ years of hands-on experience with IBM Sterling B2B Integrator, Sterling File Gateway, ITXA, SEAS, and SSP for day-to-day application support and operations..
- 2+ Experience with distributed systems, APIs, databases, and cloud technologies (Azure and GCP).
- HIPAA compliance knowledge for handling 834 and 835 EDI transactions.
Understanding of PHI protection, privacy rules, and secure data handling - Familiarity with monitoring tools, logging frameworks, and IT operations processes.
- Ability to work effectively in a fast-paced, cross-functional environment.
- Excellent analytical, communication, and problem‑solving skills.
Preferred Qualifications
- Experience in healthcare, pharmacy benefits management, or similar regulated industries.
- Experience with automation, monitoring, and incident management tools.
- Knowledge using AI-assisted development tools (e.g. Claude Code, Cursor, Github Copilot, etc) to accelerate development workflows
Education:
- Bachelor's degree /specialized training/relevant professional qualification/equivalent experience
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$101,970.00 - $203,940.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Top Skills
What We Do
CVS Health is the leading health solutions company that delivers care in ways no one else can. We reach people in more ways and improve the health of communities across America through our local presence, digital channels and our nearly 300,000 dedicated colleagues – including more than 40,000 physicians, pharmacists, nurses and nurse practitioners. Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications, or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day.
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