Sr. Software Development Engineer - Java

 LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about. 

What You Be Doing In This Role:

LivePerson is currently seeking a creative and talented professional to join our team as a Backend Engineer (Java/Node.js) as part of our Conversation Exchange Services team. The successful candidate has an opportunity to work as part of the global product and technology unit and help to build state-of-the-art services that are used by our largest customers. Together with the team You will:

• Own the design and implementation of significant portions of the product development
• Help set the features, architecture, and best practices of the team, and have significant influence on our overall strategy. A commitment to teamwork, hustle, and strong communication skills (to both business and technical partners) are absolute requirements.
• Create a reliable, scalable, and high performance service requiring exceptional technical expertise, a sound understanding of the fundamentals of Computer Science, and practical experience building large-scale distributed systems.
• Be somebody who enjoys working on complex system software, is customer-centric, and feels strongly about building good software as well as making software achieve its operational goals.
• Drive the execution and delivery of features by collaborating with architects, product owners, engineers, user experience designers and data scientists
• Build, scale and maintain critical features of the Enterprise platform that are used by millions of users and hundreds of thousands of customer service agents.
• Understand the customer/business requirements and translate them to elegant/flexible/easy-to-use platform capabilities. Actively work with Customer Support and Solution teams to handle customer inquiries and minimize escalations
• Collaborate with multiple external integration partners and come up with integration solutions that will enrich our Conversational Cloud platform and drive 100x growth
• Participate in the long term product roadmap discussion, represent the product/platform in the architecture review boards, and advice product management team on the technical aspects of product strategy
• Adopt, embrace, and promote agile and test-driven software development practices
• An excellent communicator who is comfortable with leading a white-board design discussion, meeting with customers under pressure, articulating the technical value proposition to non-technical audience, and presenting to senior management

Some of the technologies we are using:

• Java 17, Spring Boot
• Kafka, Hadoop, OLTP knowledge
• MySQL, CouchBase, Cassandra, Elasticsearch, Redis, Hazelcast
• Jenkins, GitLab Flux
• Grafana, Kibana, Prometheus 
• Docker, Kubernetes
• Experience with cloud-based services: API Gateway, Load Balancer, etc. Google Cloud Platform is a plus

What you need for success:

• 7+ years of experience with Java at scale.
• Experience with large-scale distributed microservices architecture.
• Past experience working with end-to-end product mission-driven teams.
• Solid understanding of RESTful and GraphQL APIs.
• Hands-on with CI/CD, monitoring, observability, and production readiness.
• Self-motivated and enthusiastic about the end customer experience.
• Experience with globally distributed teams in multiple time zones is a plus.
• Willingness to participate in paid on-call duty approximately every 6th weeks, in alignment with our "You Build It, You Run It" philosophy.

Applicants must be authorized to work for any employer in Germany.

Benefits:

• Personal time off 33 days - Vacation (28 days) and care days (5)
• Additional Pension scheme, deferred pension scheme (LivePerson contributes 20%), ESPP and annual bonus depending on achievements
• Internet and Mobile reimbursement
• Be flexible, work flexibly and from anywhere  - no defined working hours or boundaries
• Remote first company with offices in Mannheim and Berlin
• Modern equipment (MacBook Pro)
• Volunteering Days – Use them to make a difference in your community. Whether it's a cleanup, supporting a local initiative or holding an “Ehrenamt”, just let us know! We're here to help you create a meaningful impact.
• Monthly connection: Join our monthly connection pizza day in the office!
• We were awarded by Great Place to Work 
• If you want to have more information about us you can check: https://www.kununu.com/de/liveperson2 and our career homepage.

Belonging at LivePerson: 

Equal opportunities and the autonomous participation of people with severe disabilities and those with equivalent status, as well as respectful collaboration, are given at LivePerson. We warmly welcome applicants with disabilities or equivalent status. If you have any questions or require accommodations to create the best possible work environment at LivePerson, please don't hesitate to let us know.