Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Evergreen requisition: Sr Software Development Engineer - Frontend
Note: By submitting your resume you will be considered for similar upcoming opportunities in Genesys. When a job opens that fits your background, we will reach out and provide you with further details.
You will be joining a collaborative team who thrive on technical problem solving and relish design challenges. Working in an agile team environment, our teams are full-stack, with capabilities to deliver full features across front-end, back-end, Event and Storage layers. Genesys software engineers think through implementation details of scale, security, and usability.
You will be part of team-building new features, ensuring scalability and availability of the entire platform and delivering high-quality code. We write code in Java/JavaScript/TypeScript/Angular but experience with other frontend technologies is a definitive advantage.
Responsibilities:
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UI development (or full-stack, based on personal interest) of high-load software solutions used by Enterprise customers
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JavaScript/TypeScript and web dev framework expertise (e.g. Angular)
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Various AWS technologies
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Enterprise application design (security, scalability, distributed systems, microservices)
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Agile practices, collaboration with remote-working engineering teams
Requirements:
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3+ years of experience with JavaScript/TypeScript, exposure to modern ECMAScript features
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3+ years of experience building SPA web applications, exposure to one or more web development frameworks (Angular preferred), various state-management frameworks/techniques/approaches
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Experience working with browser JS APIs (e.g. DOM, post message, local storage, etc.)
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Knowledge of the Node ecosystem and JavaScript tooling (e.g. Babel, webpack, Rollup, etc.)
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Working experience with REST API-s and/or other API technologies
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Version control tools and processes (e.g. Git and Gitflow)
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Continuous delivery of cloud-based software
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Ownership of features beginning to end from design documents and reviews to acceptance testing and deployment
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Review code and provide feedback relative to best practices, improve readability and anticipate issues
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Troubleshoot production support issues post-deployment and come up with solutions as required
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Good written and verbal communication skills in English
What do we offer?
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The warmest of welcomes: we will make sure you feel part of the Genesys team from day 1
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The best of both worlds: the stability of a multinational company and the flexibility and speed of a startup company
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Keep you in the loop: complete support and transparency from our global and local leaders
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An A-team: talented and experienced professionals you can grow professionally with and an open & inclusive community
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Career development: we will support your professional growth because your goals are important to us
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Flexibility: office, remote or hybrid? Choose what you need to be at your best every day
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Empathy: your well-being is our priority. You will have extra days off in August and October, and extra time off to volunteer to help a cause close to your heart
#LI-MC1
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to [email protected]. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
What We Do
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.
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