Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years!
Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER? Then Intermedia is the place for you.
While primarily remote, this role requires visits to the office in Coimbra once per week.
What you will be doing:
- Analyze phone configuration documentation and create integration specifications for Intermedia's Call Server requirements.
- Implement and validate changes to support new and updated phone models.
- Create and maintain technical configuration guides for internal development, QA and support teams.
- Implement analytics and usage metrics and perform profiling and performance optimization of the phone provisioning server.
- Maintain high-quality, maintainable code following OOP principles.
What you will bring to the role:
- A degree or relevant technical education in Telecommunications, Computer Science, Engineering or a related field.
- Knowledge of VoIP, SIP and IP networking.
- An interest in IP phones, endpoint devices and device configuration.
- Basic programming skills in a language.
- Basic familiarity with Linux and command-line tools.
- A willingness to learn and develop your knowledge of VoIP and device provisioning.
Diversity, Inclusion, and Equal Opportunity
About
To explore other opportunities check out our careers page: https://www.intermedia.com/about-us/careers
Skills Required
- Detailed understanding of SIP telephony and IP phone configuration mechanisms
- Advanced server-side development in Java 8 or greater
- Strong Linux server development experience (Nginx, Tomcat)
- Strong understanding of IP security principles including certificates and TLS
- Solid understanding of network programming (sockets, TCP/UDP)
- Experience using Wireshark or tcpdump for network analysis
- Experience with SQL (e.g., MySQL / Percona)
- Excellent written and verbal communication skills; ability to interact with Product Owners and leads
What We Do
Intermedia is the cloud communications company that helps over 135,000 businesses connect better – through voice, video conferencing, chat, contact center, business email and productivity, file sharing and backup, security, archiving, and more – from wherever, whenever. We strive to eliminate the need for multiple communications service providers with a seamlessly integrated portfolio of communications and collaboration solutions – all delivered through one highly reliable and secure platform. With month-to-month contract options, one monthly bill, one intuitive point of administrative control, and having been certified by J.D. Power seven times for providing “An Outstanding Customer Service Experience," Intermedia is committed to providing enterprise-grade products to businesses of all sizes through a simple, Worry-Free Experience. As a partner-first company, Intermedia goes to work for over 7,500 channel partners by providing a comprehensive set of programs, resources, and support to help them grow their revenue and maximize their success. Programs include our Customer Ownership Reseller (CORE™) model – which enables partners to resell, package, and manage Intermedia's solutions as if they were their own, while benefiting from highly attractive economic terms and maintaining ownership of their customer relationships – as well as agent models. Intermedia is also proud to be the exclusive cloud communications platform provider for NEC, a leader in global market share for unified communications with an estimated 80+ million business phone users worldwide. Recent Awards: • J.D. Power Certified Assisted Technical Support Program – 2023, 2021, 2020, 2019, 2018, 2017, 2016 • Inc. Magazine’s Best Workplaces of 2021 • PCMag Editor’s Choice – Intermedia Unite • PCMag Editor’s Choice – Intermedia AnyMeeeting • PCMag Editor’s Choice – Intermedia Hosted Exchange • CRN - 5-Star Partner Program - 2023, 2022 • CRN’s Cloud Computing Product of 2022, 2021 – Intermedia Unite
