Sr. Slot Performance Manager

We are seeking a highly motivated and detail-oriented Sr. Slot Performance Manager to join our team! The ideal candidate will ensure the proper functioning, maintenance and compliance of all slot equipment while managing a dedicated technical team. This leadership role requires a blend of technical expertise, management skills, and regulatory knowledge to drive operational excellence.

• Ensure proper appearance and operation of slot equipment, maintaining compliance with all state laws, regulations and company policies

• Oversee documentation related to slot projects, maintenance logs, repair logs, purchase orders, and requisitions of slot machine parts and supplies

• Produce and analyze reports, reviewing slot activities and performance with the Director of Slot Operations and Vice President of Casino Operations. 

• Collaborate with management and various departments to ensure smooth operations

• Review and address reports regarding malfunctions or other issues, implementing appropriate maintenance and repair solutions

• Hire, train, coach and evaluate Slot Technical staff

• Troubleshoot slot equipment issues and resolve performance-related problems

• Complete company-required training within designated timeframes

• Foster and maintain professional relationship with internal personnel and external regulators

• Read, understand, and interpret complex instructions and regulatory documents

• Maintain up-to-date knowledge of gaming laws and regulations

• Stay informed about special events and promotional activities

• Uphold strict confidentiality regarding financial data and company policies

• Communicate effectively with guests, gaming officials and vendors

• Adhere to departmental service standards, ensuring accuracy, timeliness, and trustworthiness

• Perform other duties as assigned

• Proven experience in slot machine maintenance and management

• Recommended five years of experience in casino slot department, and at least three years in a supervisory role in a Slot Tech department

• Minimum three years’ experience working with the LnW Slot Data System along with slot admin experience. 

• Strong troubleshooting and problem-solving skills related to slot equipment and software

• Ability to lead, coach, and develop a technical team

• Knowledge of gaming regulations and compliance requirements

• Excellent communication and organizational skills

• Ability to manage budgets and analyze technical performance data

• Commitment to maintaining confidentiality and professionalism

• Must be able to obtain and maintain a Nevada Gaming License 

ADDITIONAL REQUIREMENTS

• Work may be performed in areas that are unusually hot, cold, noisy, smoky, dimly lit or brightly illuminated

• May work with solvents/oils, electrical, mechanical, and pneumatic devices, and computer equipment

• May be exposed to fumes/odors, dirt and dust

• Constant contact with staff and guests

• Requires mobility to include occasional sitting, crawling, climbing, balancing; frequent, walking, reaching overhead from floor to 6ft., pushing/pulling, lifting/carrying over 100 lbs., standing, bending over, crouching, kneeling, repetitive use of both hands with light and firm grasping and finger dexterity

• Use of power tools and electronic equipment

• Use of radio, calculator, computer, and telephone

• Normal vision range and absence of color blindness 

• Tolerance of or use of cleaning/lubricating chemicals 

GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS:  Employee is required to meet and deliver our core values, service standards, and family style service.

PERFORMANCE REQUIREMENTS: Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech – both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.