Sr. Site Specialist

Posted Yesterday
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Cambridge, MA
Junior
Biotech
Our Mission is to enable our customers to make the world healthier, cleaner and safer.
The Role
As a Sr. Site Specialist at Thermo Fisher Scientific, you will perform scientific support services including order entry and management, chemical tracking, and glass washing. You'll also assist in updating SOPs and serve as a subject matter expert. The role requires maintaining certifications and fostering positive customer relationships while promoting operational excellence within the lab services division.
Summary Generated by Built In

Work Schedule

Standard Office Hours (40/wk)

Environmental Conditions

Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

Inventory Site Specialist III

Job Description

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.

Location/Division Specific Information

Unity Lab Services provides a single source for integrated lab service, support and supply management. Our customized service offerings and world-class service experts have the flexibility and experience to uniquely address our customer’s laboratory's business needs.

How will you make an impact?

The position is focused primarily on scientific support services within Unity Lab Services core offerings of: order entry, order management, operating customer procurement systems, stockroom services, material handling, shipping/receiving, chemical tracking, and glass wash operations.

Responsibilities:

  • Order entry/order management, operating customer procurement systems, stockroom services, shipping/receiving, chemical tracking, glass washing, desk top delivery, dry ice services, and others as required
  • Assist in updating SOP’s and Work Instructions
  • Subject Matter Expert in Best Practices for the portfolio of services such as Order Management, Inventory Management, Glass Wash, and Customer Owned Inventory.
  • Acquire and maintain all vital certifications to support site operations
    • IATA and DOT certifications (employer can provide)
  • Handle all site operations and duties for efficient outcomes to maintain highest standards of excellence
  • Operate across a wide variety of services including training and assessment responsibilities with a high level of success.
  • High light RED Flags affecting site operations for corrective action
  • Promote personal growth and development by staying abreast of new policies, procedures and system enhancements without the presence of site trainer and management team.
  • Maintain proficiency of all e-learning tools and online training as required
  • Listen to customer concerns, effectively diffuse dissatisfaction, and quickly identify course of action with first call resolution within established turnaround times
  • Participate in projects and perform all other duties as assigned.

Keys to Success

Minimum Requirements/Qualifications

Education:

  • High School Diploma: BA/BS preferred

Experience:

  • 1+ years of progressive proven experience preferred

Knowledge, Skills, & Abilities:

  • Ability to establish and foster positive customer relationships
  • Proficient verbal and written communication skills
  • Proactive approach to problem solving
  • Ability to self-manage and operate independently.
  • Display high level of confidentiality
  • Demonstrate sense of urgency
  • Demonstrate a high level of accountability for site coverage duties.
  • Proficient in Microsoft office suite
  • Strong time management and organizational skills
  • Ability to lift up to 50 lbs.

Competitive wages & Excellent benefits package

  • Medical, Dental, & Vision benefits
  • Paid Time Off & Holidays
  • 401K Company Match up to 6%
  • Tuition Reimbursement – eligible after 90 days
  • Employee Referral Bonus
  • Employee Discount Program
  • Recognition Program
  • Charitable Gift Matching
  • Company Paid Parental Leave

We will provide the vital equipment for your role including: computer, monitor, keyboard, mouse, etc. We also provide any Personal Protective Equipment you may need including: lab coats, safety glasses, safety shoes, etc.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status. Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process.

At Thermo Fisher Scientific, each one of our 100,000 outstanding minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer!

Top Skills

Microsoft
The Company
HQ: Waltham, MA
100,000 Employees
Hybrid Workplace

What We Do

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.

Why Work With Us

You will join a company which every colleague has the opportunity to create possibilities, for oneself, for our customers and patients. There is no more exciting place to be than at the forefront of solving problems which help improve lives around the world. As a company, we are committed to supporting your career aspirations and your journey.

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