Sr Site Specialist

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Able to lift 40 lbs. without assistance, Cold Room/Freezers -22degrees, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner, and safer.

Location/Division Specific Information

How do we make an impact?

Unity Lab Services provides a single source for integrated lab service, support, and supply management. Our customized service offerings and world-class service experts have the flexibility and experience to uniquely address our customer’s laboratory's business needs.

This position is in Foster City, CA.
 

What will you do?

• Use inventory/order management electronic systems to perform the following activities: on-site program replenishments and disbursements, receiving, put-away, stock rotation, cycle counts, order entry and expediting, customer service call resolution, product returns, and backorder processing

• Perform laboratory services such as order delivery, and inventory receipt/reconciliation

• Analyzes/maintains/reconciles various reports to ensure contractual requirements are met

• Proactively connect with the supervisor any customer concerns and/or potential problems and effectively address customer concerns within established resolution timeframes.

• Be involved with safety programs such as hazard identification, inspections and incident reporting/investigation as required.

• Engage in process improvement activities

• May perform other responsibilities as assigned by management

How will you get here?

Education

High school diploma or equivalent required.

Experience

2 years of related experience within a laboratory setting is preferred.

Experience working in customer service is also a plus.

Responsibilities:

Position responsibilities may include any of the below tasks or a combination of these tasks;
 

• Stockroom management, scanning, dispensing of product, and coordination of affiliated stockroom activities.
• Perform on-site program replenishments and disbursements.
• Perform stockroom duties to include receiving, put-away, stock rotation, cycle counts, expediting, and other functions according to customer requirements.
• Provide customer service updates via verbal communication, email and the use of white boards in our stockrooms.
• Act as the initial point of contact for on items such as, new material requests, stock-outs or issues involving product quality.
• Frequent communication with customer, supervisor and site sales representative.
• Participate in individual or group projects that can include, cost savings analysis, learning groups, writing, job training methods, and leading team meetings.
• Report internal/external metrics to Site Supervisor/Manager
• Maintain safety awareness, by maintaining and or authoring work instructions, assisting with Job Hazard Assessments, and performing PPE assessments
• Provide technical expertise and training to other ULS staff
• Follow well-defined procedures as outlined by Best Practices, SOP’s & work instructions.
• Independently makes decisions and applies available resources to meet customer requirements.
• Analyzes/maintains/reconciles various reports to ensure internal and external requirements are met.
• Demonstrates proficiency at collecting, communicating, and explaining job or site-specific performance metrics
• Communicates any customer issues or potential problems
• Promotes personal growth and development by staying abreast of new policies and improvements without the presence of site trainer and management team
• Listens to customer concerns, optimally diffuses dissatisfaction, and quickly identifies course of action with a goal of first call resolution within established turnaround times
• Works optimally with a diverse cross-functional team
• Embraces Practical Process Improvement (PPI) methodologies
• Access & use Thermo Fisher Scientifics’ Intranet and SharePoint document management system.
• Attend required training sessions.
• Participate in projects and perform additional tasks as assigned.

Knowledge, Skills and Abilities:

• Able to read, write, and speak English fluently
• Strong verbal and written communication skills, and desire to deliver excellent customer service. This includes maintaining a professional appearance and demeanor in all interactions and upholding Thermo Fisher Scientific's values, including confidentiality.
• Possesses a strong desire to serve the customer, and the interpersonal skills to collaborate with various levels of personnel at the customer site.
• Independently operates handheld scanners to enter data in various systems as needed; as well as analytical skills to reconcile reports.
• Demonstrates computer proficiency and possesses intermediate skills in Microsoft Office suite of software. Uses organizational skills to multi-task and meet due dates as needed.

Physical Requirements / Work Environment

• Works primarily at customer sites, which may require independent work. Work areas may include spaces where chemical-based allergens are in use (such as penicillin, tetracycline, etc)
• Depending on the area of the building, personal protective equipment may be worn, including lab coats, coveralls, hoods, facemasks, hairnets, safety gloves, steel-toe shoes (required for all colleagues), bump hats, and/or safety glasses.
• Regularly required to lift 30 - 40lbs, and up to 50lbs occasionally.
• Regularly use equipment including pushcarts, pallet jacks, mobile cylinders, forklifts, etc. to push/pull up to 100lbs
• Regularly required to stand, walk and conduct manual material handling (twisting, bending, reaching, lifting, etc.) for prolonged periods.
• Ability to work in environments with varied temperatures (cold rooms, outside, etc.)
• Ability to work overtime, as needed.

Benefits

The hourly pay range estimated for this position based in California is $22.00–$30.00.

We offer competitive remuneration, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!

Apply today! http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Accessibility/Disability Access

Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-855-471-2255*. Please include your contact information and specific details about your required accommodation to support you during the job application process.

• This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response.

Compensation and Benefits

The hourly pay range estimated for this position based in California is $21.42–$32.13.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs

• Employee assistance and family support programs, including commuter benefits and tuition reimbursement

• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards