Sr. Site Reliability Solutions Engineer

To comply with U.S. federal government requirements, U.S. citizenship is required for this position. 

Who we are…

In a world of constant change, we're leading the charge towards truly autonomous enterprises. Our cutting-edge platform harnesses the power of automation and generative AI to revolutionize how businesses manage and optimize their IT operations.

We're not just adapting to digital transformation—we're accelerating it. Our solutions bring business and operations leaders together, unlocking new levels of innovation, efficiency, and scalability. We empower organizations to deliver superior customer experiences and drive revenue growth in an always-on, always-mobile world.

At ScienceLogic, we're building the foundation for Autonomic IT—a future where IT operations are self-healing, self-optimizing, and aligned perfectly with business objectives. Our team of visionaries is reshaping the $18B IT operations market, creating cost-optimized, efficient, and next-level capabilities for enterprises worldwide.

What we’re looking for…

We are looking for a technologically savvy and customer empathetic SRE engineer who is as comfortable with dealing with computer technologies as they are addressing customer concerns. You will connect with customers, understand their concerns and use your application, public cloud and SRE knowledge to provide solutions to their problems. If this sounds like you, then our team will benefit from your skillset!

ScienceLogic is going through a product transformation, and the Site Reliability Engineering (SRE) team is at the forefront of it. We are responsible for the design, deployment, and maintenance of the Cloud Infrastructure used for operating company’s revenue generating go-forward SaaS product line. 

Overall, we’re passionate about automation and solving complex business and technology challenges. Our team combines SRE, DevOps, Software Development and Information Security knowledge to help make Cloud operations agile, elastic inside the security and governance framework boundaries.

What you’ll be doing…

• Collaborate across the organization to design, build and operationalize SaaS services conforming to various security standards like FedRAMP, SOC2, ISO etc. 
• Investigate and resolve customer and operational issues with the mentality of fixing them at scale. 
• Handle customer escalations, research and propose optimal SRE solutions for the customers.
• Engage in production incidents & outages, prepare RCAs by collaborating with other SRE members. 
• Engage with prospective customers to understand their needs, objectives and build requirements for their SaaS deployments. 
• Design, automate, test, and monitor the use of cloud native technologies used in ScienceLogic SaaS. 
• Identify and automate measurement of operations SLAs and SLOs.
• Writing automation that can be easily supported and extended by others.
• Occasionally work during off-hours and participate in weekly on-call schedule. 

Qualities you possess…

Here at Site Reliability, we believe that if you are hungry for learning, passionate for technology and like building tools then you are a good fit. Having experience with below skills is an added plus:

• 5+ years of Production SaaS applications support experience. 
• Proven track record of customer engagements and handling customer relationships.
• 5+ years of site reliability engineering, cloud operations or equivalent experience is desirable.
• An ability to gasp customers’ needs and suggest timely solutions.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving skills.
• Bachelors or Master's degree in Computer Science, Information Systems or similar field.
• Working with Cloud Automation tools like CloudFormation, Terraform, CDK, aws-cli. 
• Scripting languages like Python, Groovy, PowerShell, Bash, Perl etc.
• Exposure to Windows and Linux administration skills.

Benefits & Perks

• Comprehensive medical, dental and vision plans.
• 401(k) plan with employer match.
• Flexible Paid Time Off (FTO) so that you can take the time that you need to re-energize.
• Volunteer Time Off (VTO) - take two days off per calendar year to volunteer with your preferred charitable organization.
• 5-year Service Milestone Sabbatical.
• Paid parental leave.
• Generous employee referral bonus program.
• Pet insurance.
• HQ Office centrally located in Reston Town Center featuring a well-stocked kitchen with rotating snacks and beverages, and catered lunch on Thursdays.
• Regular virtual company-wide events, including cooking classes, yoga, meditation and more.
• The opportunity to learn and develop from some of the best and brightest minds in the industry!

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At ScienceLogic, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which you are applying.

About ScienceLogic

ScienceLogic empowers intelligent, automated IT operations, freeing up time and resources, and driving business outcomes with actionable insights. ScienceLogic’s AIOps platform sees broadly across clouds and on-premises, enabling business service visibility with relationship mapping, and workflow automation to eliminate manual tasks. Trusted by thousands of organizations across the globe, ScienceLogic’s technology has been proven for scale by the world’s largest service providers, enterprises and government agencies.

www.sciencelogic.com

All ScienceLogic employees have the responsibility to protect information assets, adhere to access controls, report suspicious activity, and comply with security and privacy policies.

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