Sr. Site Reliability Engineer, Product Reliability Engineering - Middleware

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Sr. Site Reliability Engineer, Product Reliability Engineering - Middleware

Shape the future of global payments while growing your career

About The Role

We're looking for a curious and innovative Product Reliability Engineer to join our Middleware team at Visa. Here, you'll be part of a diverse group of problem-solvers who ensure billions of transactions flow seamlessly across the world's largest payment network.

What You'll Do

• Design for Reliability: Architect and implement solutions that keep Visa's middleware services running with Always On availability

• Automate Everything: Create intelligent automation for monitoring, deployment, and incident response

• Lead Investigations: Use your detective skills to solve complex technical puzzles and prevent future incidents

• Drive Innovation: Contribute to our evolution from traditional middleware to cloud-native solutions

• Collaborate Globally: Work with talented engineers across the world to build and maintain resilient systems

Why You'll Love It

• Real Impact: Your code will help process millions of transactions, enabling commerce worldwide

• Growth Opportunities: Regular learning sessions, mentorship programs, and exposure to cutting-edge technology

• Work-Life Integration: Hybrid work model (2-3 days in office) with flexible scheduling

• Inclusive Culture: Join a team that actively promotes diverse perspectives and collaborative problem-solving

What Makes You Thrive:

• You're energized by solving complex problems

• You believe in automation over manual processes

• You enjoy mentoring others and sharing knowledge

• You're comfortable with ambiguity and rapid change

• You value building reliable systems over quick fixes

The Team Culture

You'll join a collaborative team that:

• Celebrates diverse perspectives and approaches to problem-solving

• Values teaching and learning from each other

• Promotes work-life balance and sustainable on-call rotations

• Encourages innovation and experimentation

• Champions personal growth and career development

Impact & Growth

In this role, you'll:

• Shape the reliability standards for global payment systems

• Mentor and be mentored by talented engineers

• Drive automation and observability initiatives

• Influence architectural decisions

• Build systems that process billions in transactions

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications:
• 2+ years of relevant work experience and a Bachelors degree, OR 5+ years of relevant work experience
Preferred Qualifications:
• 3 or more years of work experience with a Bachelor’s Degree in Computer Science or related field or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
• 3+ years of experience with modern middleware technologies. These might include (Tomcat, Apache, Springboot, SQS, JBoss, IBM MQ, IBM DataPower, Hazelcast, Flink, Connect Direct, SSL)
• Understanding of Linux/Unix systems, networking, cloud platforms (AWS, Azure, GCP), containerization (Kubernetes, Docker), and infrastructure-as-code tools (Terraform, Ansible).
• Proficiency with monitoring tools (Prometheus, Grafana, Datadog, etc.), logging systems (ELK stack, Splunk), and tracing tools (Jaeger, Zipkin).
• Proven track record of automating complex tasks and processes to improve efficiency and reliability using Python, Go, Java, or similar.
• We value hands-on experience and continuous learning over specific degrees

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 105,800.00 to 149,550.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.