Sr. ServiceNow Administrator (ServiceNow Application, maintaining Integration, Service Catalog, ITIL ,CMDB)
Vertafore is a leading technology company whose innovative software solution are advancing the insurance industry. Our suite of products provides solutions to our customers that help them better manage their business, boost their productivity and efficiencies, and lower costs while strengthening relationships.
Our mission is to move InsurTech forward by putting people at the heart of the industry. We are leading the way with product innovation, technology partnerships, and focusing on customer success.
Our fast-paced and collaborative environment inspires us to create, think, and challenge each other in ways that make our solutions and our teams better.
We are headquartered in Denver, Colorado, with offices across the U.S., Canada, and India.
We are seeking a highly motivated ServiceNow expert to be part of our IT Service Management team. The ideal candidate should possess relevant experience and be ready to hit the ground running on daily administration, support, and automation of workflows utilizing the platform and its integration functionalities. Besides being the ServiceNow Subject Matter Expert, the Senior ServiceNow Administrator will own and see through resolutions for requests and issues related to the platform.
Essential job functions include but are not limited to the following:
- Develop workflows, business rules, UI rules, form updates, and other platform features in a proficient manner to tailor ServiceNow to the needs of the organization
- Create, maintain, and monitor health of integrations with other systems including but not limited to Salesforce and Rally
- Upkeep a current and easily accessible Service Catalog
- Constantly improving workflow orchestrations with ServiceNow based on ITIL to support efficiency of incident, problem, change, task, project, and resource management
- Build and maintain up-to-date configuration management database (CMDB) using asset management in ServiceNow
- Implement, configure and support Strategic Portfolio Management in ServiceNow.
- Monitor platform performance daily, assist end users, fix problems, and provide training when needed
- Make sure security and compliance are met with user roles, permissions, and data protection in ServiceNow. Adopt security best practices when designing workflow orchestration and relevant automations
- Continuous platform improvements include finding and fixing configuration gaps, data inconsistency problems, and unused feature correction. Follow through on all improvement-related action items
- Plan and carry out platform upgrades. Includes preparing for end-user impacting platform modifications or improvements
- Create and keep up-to-date thorough documentation for runbooks, processes, and configurations
- Collaborating alongside ServiceNow contacts on a regular basis is necessary to stay up to date on platform updates, upcoming new features, and pertinent security issues
- Conduct testing of all ServiceNow modifications in the lower environment prior to the rollout in production to enforce low-risk platform changes
- Periodic audit of user licenses to ensure usage is under control
- Partner with other teams to take advantage of any ServiceNow automation opportunity
- Adhere to Vertafore Change Management policies for code deployments.
- 4+ years of an outstanding practical experience orchestrating workflows using ServiceNow Application Engine, establishing, and maintaining Integration Hub with other systems.
- Advanced knowledge in forms and features for Service Catalog, Incident, Problem, Change, and Projects in ServiceNow.
- Strong knowledge with ServiceNow Asset Management to manage CMDB.
- Great grasp on ITIL framework and best practices.
- Exceptional problem solver and solution focused when handling simple to complex issues.
- Good understanding and exposure in enforcing development lifecycle when working on ServiceNow enhancements.
- Expert knowledge of the latest ServiceNow features.
- Other scripting experience such as JavaScript is a plus.
- Excellent communication interpersonal skills with ability to work with others from diverse backgrounds.
- Established time management skills and the ability to juggle against multiple tasks with an enthusiastic sense of urgency and capability to meet deadlines.
- Able to maintain professional composure in any situation.
- Strong organizational and planning skills, ability to work independently to deliver consistent results.
:
- Bachelor's or Master's degree in Computer Science, Engineering, or equivalent combination of education and working ServiceNow Administrator experience required.
- ServiceNow Certified Systems Administrator or higher certification.
What We Do
We believe insurance is about relationships. And technology should only make them stronger.
We exist to empower independent agents, carriers, and MGAs. To drive their success. Because their success is our success. And their ambitions for tomorrow are our goals for today.
Since our inception, we’ve been the technology backbone of the insurance industry. We began punching cards for independent agents over 50 years ago and turned this passion for technology into a relentless pursuit. Born
of human-centric purpose, we empower our customers with the technology to garner trust.
Built to adapt, we equip the insurance channel for the future—transforming business and relationships along the way. Where others see opposition, we see opportunity. To look ahead. To modernize. To prepare our customers for
what’s next—because we’re always thinking about it. Always innovating. Always building. Always creating.
Quite simply…we love insurance. Because behind every policy—is a person. And we’re obsessed with powering the spirit of our industry.
Why Work With Us
Our team is bright and talented, and we bring passion to the work we do every day and continually strive to improve. We’re a Flexible First work environment, meaning team members work from home as often as they’d like, while using our offices as a place for collaboration, community, and team building. We work hard and we have fun doing it!
Gallery
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Vertafore Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our Flexible First working environment allows team members to work from home as often as they'd like, while using our offices for collaboration and team building.