- Provide L2/L3 support for SAP C4C issues
- Troubleshoot and resolve: Sales & Service processes (Leads, Opportunities, Quotes, Tickets), UI issues, workflow failures, and business rule errors
- Handle SLA-based tickets using tools like ServiceNow / JIRA / Remedy
- Support end-to-end processes: Lead → Opportunity → Quote → Order (integration to ECC), Service Ticket → Service Request → Resolution
- Manage: Business configuration (Fine-Tuning / Adaptation), Pricing, territory management, activity management, Service processes and SLA configurations
- Support integration scenarios between C4C ↔ ECC: Master data replication (Customers, Materials, Pricing), Transactional data (Sales Orders, Quotes, Service Requests)
- Troubleshoot: Middleware issues (SAP CPI / PI/PO), IDocs / Web services / OData APIs
- Monitor and resolve message failures in: Communication Arrangements, Message Dashboard
- Work on CRs and enhancements: UI adaptations (Key User Tools), Business rules and workflows, Custom fields and extensions.
- Prepare functional specs and coordinate with technical teams (SDK / PDI)
- Ensure consistency of: Business Partners / Customers, Products / Pricing data
- Handle: Data replication issues, Data correction activities
- Perform: Unit Testing, Integration Testing (C4C ↔ ECC), UAT support
- Support release cycles and transport management
- Maintain: Functional documentation, KT materials, Configuration guides
- Conduct knowledge transfer sessions
- Identify opportunities to: Improve user experience, Optimize business processes, Enhance integration stability
- 8–12 years of SAP experience
- 3+ years in SAP C4C (Sales Cloud / Service Cloud)
- Strong exposure to ECC AMS / Support projects
- Strong knowledge of: Sales Cloud (Leads, Opportunities, Quotes), Service Cloud (Tickets, SLAs, Service Requests)
- Experience with: Business configuration & fine-tuning, Pricing and territory management
- Strong understanding of: C4C ↔ ECC integration scenarios
- Experience with: SAP CPI (Cloud Platform Integration) / PI/PO, IDocs, Web Services, OData APIs
- Knowledge of: Communication Systems & Arrangements, Code List Mapping
- Exposure to: C4C SDK (PDI development), ABSL scripting (nice to have)
- Understanding of: Data replication frameworks
- ITSM tools: ServiceNow / JIRA / Remedy
- Understanding of: Incident, Problem, Change Management
- Experience with: SAP Sales Cloud V2 / Service Cloud V2, SAP BTP integrations
- Exposure to: Fiori apps / APIs
- Basic understanding of: SAP S/4HANA
Top Skills
What We Do
A Trusted Partner for Every Digital Enterprise Bringing Value. Jade Global is a global IT consulting company with two decades of industry experience that helps the world’s leading businesses and organizations build their digital core, optimize their operations, and accelerate revenue growth. We are headquartered in San Jose, California; Jade Global operates with offices in 13 locations across North America, the UK, and Asia. Renowned as a trusted "partner of choice" for businesses in Healthcare & Life Sciences, Hi-tech, Retail, Manufacturing, and Financial Industries, Jade Global has innovated 30+ industry-specific solutions. Whether your focus is harnessing or expanding Gen-AI, AI, and digital capabilities, transforming operating models, or accelerating insightful decision-making, we’re here to help you gain and maintain a competitive edge with efficient, sustainable models. At Jade Global, it’s all about outcomes—your outcomes—and delivering the results you desire, tailored to your unique requirements
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