Apiphani is a technology-enabled managed services company dedicated to redefining what it means to support mission-critical enterprise workloads. We’re a small but rapidly growing company, which means there’s lots of room for growth and learning opportunities abound!
Apiphani is dedicated to creating a diverse and inclusive work environment for all as a fundamental component of our business. Diversity and inclusion are the bedrock of creativity and innovation. Without diversity of experience and thought, we would fail to progress as a company and as a team. Apiphani strives to foster an environment of belonging, where every employee feels respected, valued, and empowered. We embrace the unique experiences, perspective, and cultural background, which only you can bring to the table.
Sr SAP Support Managers are responsible for delivering and overseeing the delivery of technical support to client SAP landscapes and satellite systems. They are responsible for the technical aspects of enhancing, updating and deploying critical changes, designing new solutions, and creating procedures in the SAP area. They are also the main delivery contact for a few client accounts. They will report to their Principal Director of Application Support.
Job Duties- Provide the single point of contact for planning and scheduling client technical maintenance and upgrade activities.
- Interface with client technical staff on regular meetings and help with planning and recommendations for improvement.
- Perform project-based and production support responsibilities as needed to support apiphani managed client environments inclusive of: SAP system migrations, SAP landscape refreshes, data protection including database backup & recovery, HA configurations and ongoing SAP system maintenance activities, e.g., SAP performance management, patching, problem management, etc.
- Build and maintain comprehensive documentation for problem resolution actions, root cause, procedures, etc.
- Drive continual improvement in systems operations through collaboration with both delivery and development teams.
- Actively engage in root cause analysis, in collaboration with software development and other delivery teams.
- Participate in development initiatives to improve operational performance.
- Collaborate with team leaders and team members to review workflow processes and SOPs.
- Execute against defined projects and report on their progress.
- Train and mentor new team members.
Required Skills
- Bachelor of Science in Computer Science, Engineering, Applied Sciences, or equivalent work experience
- 8-10 years of relevant hands-on SAP Basis engineering with one or more area of focus.
- 3+ years of experience as an SAP Basis engineer in a service provider or advanced IT organization operating in a 24x7 environment
- 3-5 years of management experience
- Solid background administering the SAP HANA database
- Understanding of SAP security principals
- Experience with Red Hat Enterprise Linux and Ansible preferred
- Experience with configuration management and automation tools
- Familiarity with agile engineering practices (Kanban, continuous delivery, etc.)
- Experience working in ITSM tools, ServiceNow preferred
- AWS and Azure service usage on commercial or government cloud
- Development experience with a high-level language such as python or java a plus
- Experience with Sybase ASE a plus
- Strong analytical and critical thinking skills
- Strong ownership bias
- Deadline and detail-oriented
- Medical/dental/vision - 100% paid for employees, 50% paid for dependents
- Life and disability - 100% paid for employees
- 401K - 3% contribution, no employee contribution necessary
- Education and tuition reimbursement - up to $50K annually
- Employee Stock Options Plan
- Accident, critical illness, hospital indemnity benefits offered through our providers
- Employee Assistance Program
- Legal assistance
- Paid Time Off - up to 6 weeks per year
- Sick Leave - up to 2 weeks per year
- Parental Leave - up to 12 weeks
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What We Do
apiphani is technology enabled managed services company dedicated to minimizing the effort and risk associated with managing business critical applications. By integrating decades of industry experience with Deep Automation™ and machine learning we are able to drive extreme efficiency and reliability in support of our client's applications. With a rigorous devops culture at its core, apiphani ensures that our software is continually updated based upon direct feedback from our support teams, field consultants, and clients. We solve real world problems with truly innovative technology fronted by some of the best minds in the industry.
