Sysco

Sr Salesforce Engineer

Posted 2 Days Ago

8 Locations

In-Office or Remote

Senior level

Food • Logistics

The Role

Design and develop high-performance Salesforce applications, customize Service Cloud features, integrate with external systems, and mentor junior developers.

Summary Generated by Built In

JOB DESCRIPTION

Drives effective delivery of product/platform needs through developing high-quality software and technical solutions. Fluent in Salesforce Sales and Service Cloud architecture and coaches junior developers to promote a flexible mindset and develop technical competence

Key Responsibilities

Design, develop, and deliver high-performance Salesforce applications with a focus on scalability, efficiency, and best practices.
Develop using Salesforce tools such as Flows, Apex, Visualforce, Lightning (Aura) Components, and Lightning Web Components.
Customize and optimize Salesforce Service Cloud features, including Case Management, Service Console, Knowledge Articles, Flows, and Omni-Channel routing.
Integrate Salesforce with external systems using REST/SOAP APIs.
Conduct code and configuration reviews while enforcing Salesforce development standards and best practices.
Monitor, troubleshoot, and resolve issues in Salesforce environments (e.g., production bugs) in a timely manner.
Transform functional requirements into high-quality Salesforce solutions, ensuring alignment with business objectives.
Design and implement scalable Salesforce architectures with deep knowledge of data models, security, and platform constraints.
Collaborate with cross-functional teams in agile ceremonies (daily stand-ups, sprint planning, sprint reviews, retrospectives) to ensure alignment and value delivery.
Deliver out-of-the-box and custom Salesforce solutions, including successful CRMA implementations, with a strong portfolio of project outcomes.
Document technical solutions, processes, and troubleshooting steps for knowledge sharing and future reference.
Identify risks, analyze potential outcomes, and propose solutions to meet business needs.
Research and analyze industry trends to drive innovation and continuous improvement on the Salesforce platform.
Present results, demos, and technical findings effectively to different audiences, adapting complexity as needed.
Stay current with emerging technologies in enterprise SaaS, cloud, web, and mobile ecosystems.

SCOPE

High level of innovation and creative thinking is required, and it is necessary for Colleagues to possess a high level of technical understanding of the various technologies that are supported to ensure that complicated solutions can be built.
Able to offer suggestions for the optimization and improvement of Salesforce, a functional understanding of such processes is essential.
This position requires a complex level of problem-solving skills due to multiple systems and multi-technology landscapes
Responsible for working with the Product Owner and Functional Analysts to design and deliver the technical solutions to support the business functions.
This position demands good time management abilities as well as resource management skills to work on several projects that have been allocated.
This role will have no direct reports, but mentorship of Junior Software Engineers is expected as needed.
This role would be interacting with Sysco business and technology team members from junior to Senior level management.
Excellent customer service skills are a requirement, both written and verbal.
Colleagues receive minimal direct supervision in their daily work. Should be able to accept responsibility for their work and take ownership of their responsibilities
Repetitive tasks include operation of a laptop/computer or desk phone. Interruptions happen frequently but can be controlled. The incumbent has the opportunity/flexibility change posture and position for comfort. Pace of work can vary but within reason.

Requirements

5 years of hands-on Salesforce development experience, preferably in Sales Cloud, Service Cloud, and CRMA.
3 years of experience building scalable Salesforce applications in an agile environment.
Salesforce Certifications: Admin, Advanced Admin, Platform App Builder, Platform Developer I, Consultant (Sales and/or Service).
Strong Salesforce Lightning knowledge and understanding of platform constraints.
Proven track record of delivering Salesforce OOB and custom solutions with measurable business impact.
Strong understanding of agile methodologies (Scrum, Lean, XP, Kanban).
Bachelor’s degree in computer science or equivalent professional experience.

Experience with:

Strong knowledge of development of web technologies, primarily in Salesforce Development of Flows, Apex class, Lightning Web components, Visualforce, Einstein Chatbot, APIs and integrations
Strong knowledge of version control, DevOps tools and CI/CD pipelines
Knowledge on relational databases such as Oracle, No SQL, Aurora, Postgres
Strong mentoring and lead skills to lead and guide Software Engineers technically and functionally
Excellent communication skills and ability to collaborate with cross teams to delivery high quality solutions
Strong problem-solving skills and attention to detail with an ability to maintain an analytical perspective during a crisis and supports crisis resolution
Extensive experience with complex Salesforce customization and configuration
Salesforce certifications as related to Sales Cloud, Service Cloud and CRMA are highly valuable