This is a remote position.
We are seeking a Senior Salesforce Developer to support a leading North American organization operating a large-scale Salesforce Service Cloud environment. The platform supports customer service operations across multiple brands and regions, including case management, customer self-service portals, knowledge management, refunds, and omni-channel contact center operations powered by Amazon Connect and Salesforce integration.
This role combines L2/L3 production support responsibilities with ongoing enhancement and project delivery work. The successful candidate will serve as a key technical contact, partnering closely with client stakeholders to troubleshoot issues, deliver new capabilities, and maintain platform stability and performance.
Production Support (L2/L3)
- Manage incidents through resolution, including analysis, root cause identification, remediation, and stakeholder communication.
- Troubleshoot Apex, Flow, and integration-related issues, including governor limits, concurrency conflicts, recursion challenges, and bulk-processing defects.
- Diagnose and resolve case routing and assignment issues involving Omni-Channel, queues, Email-to-Case, and metadata-driven routing configurations.
- Investigate Amazon Connect and Salesforce integration issues, including contact flows, screen pops, call logging, and agent routing.
- Analyze production logs and platform diagnostics to determine underlying causes of system behavior and failures.
- Identify and resolve configuration inconsistencies across development, staging, and production environments.
- Design and develop solutions using Salesforce declarative tools, Flows, Apex, and Lightning Web Components (LWC).
- Build and maintain integrations with enterprise applications using REST, SOAP, and GraphQL APIs, Named Credentials, Platform Events, and asynchronous processing patterns.
- Enhance Experience Cloud portals and Salesforce Knowledge capabilities, including multilingual support where applicable.
- Contribute to contact center enhancements involving Amazon Connect, messaging channels, and Omni-Channel routing.
- Develop scalable, secure, and well-tested solutions following Salesforce best practices and coding standards.
- Participate in requirements discussions and solution design sessions with business and technical stakeholders.
- Recommend solution approaches, documenting trade-offs and implementation considerations.
- Support Agile delivery processes and maintain accurate Jira updates, documentation, runbooks, and root-cause reports.
- Review code, mentor junior team members, and promote development best practices.
- Collaborate with distributed teams to ensure seamless knowledge transfer and operational continuity.
Requirements
- Required Skills
- Salesforce Development
- 5+ years of hands-on Salesforce development experience.
- Strong expertise in Apex, SOQL, SOSL, Flows, and Lightning Web Components (LWC).
- Case Management
- Omni-Channel Routing
- Email-to-Case
- Entitlements & Milestones
- Salesforce Knowledge
- Customer Portals
- User Access & Security
- Sharing & Visibility Models
- REST APIs
- SOAP APIs
- GraphQL APIs
- Platform Events
- Named Credentials
- Asynchronous Apex
- Salesforce Governor Limits
- Bulkification & Performance Optimization
- Order of Execution
- Security Best Practices (CRUD, FLS, Sharing, SOQL Injection Prevention)
- Salesforce DX (SFDX)
- SF CLI
- Metadata Deployment & Release Management
- Proven experience supporting large-scale, high-volume Salesforce environments.
- 5+ years of hands-on Salesforce development experience.
Benefits
Skills Required
- 5+ years of hands-on Salesforce development experience
- Strong expertise in Apex
- Strong expertise in SOQL and SOSL
- Strong expertise in Salesforce Flows
- Strong expertise in Lightning Web Components
- Salesforce Service Cloud experience, including Case Management, Omni-Channel Routing, Email-to-Case, Entitlements and Milestones, and Salesforce Knowledge
- Experience Cloud experience, including customer portals, user access and security, and sharing and visibility models
- Integration development experience with REST, SOAP, and GraphQL APIs
- Experience with Platform Events, Named Credentials, and Asynchronous Apex
- Knowledge of Salesforce governor limits, bulkification, performance optimization, and order of execution
- Knowledge of Salesforce security best practices, including CRUD, FLS, sharing, and SOQL injection prevention
- Experience with Salesforce DX, SF CLI, metadata deployment, and release management
- Proven experience supporting large-scale, high-volume Salesforce environments
What We Do
Exavalu leads the way in business and technology consulting and solution delivery, focusing on specialized digital transformation across the Insurance, Healthcare & Life Sciences, and Nonprofit industries. As an award-winning digital transformation advisor, we take pride in delivering leading-edge solutions to clients worldwide. Led by industry veterans and technology experts, we bring our deep understanding in customer experience, process automation, digital engineering, cloud, data and AI with a very strong industry core foundation. Drawing on our industry insights and technological acumen, we enable clients to drives growth, profitability, and cost optimization. We mitigate risks and elevate customer experience through our comprehensive suite of services, including strategic advisory, expert-led technology [build and maintenance], and best-in-class products and solutions. Our unwavering focus on understanding the industry's hard problems and finding the right solution has garnered recognition as the preferred ally for organizations seeking transformative growth.
