Ciberspring, founded in 2003, is a global technology services company and strategic partner supporting enterprise sales, digital marketing and service platforms across a variety of industries. Our people are the center of our success. We are a smart, supportive team with diverse perspectives and a shared passion for helping our clients. What we do is fun, challenging and important.
Position Summary
As a key member of our consulting practice, the Sr. Salesforce Consultant will lead client engagements by translating business needs into Salesforce solutions and delivering end-to-end implementations. This role combines hands-on Salesforce configuration with business analysis and requirements gathering, making it ideal for someone who excels in both technical expertise and client-facing skills.
Position Overview
- Requirements Gathering & Analysis:
- Collaborate with clients to understand business objectives and gather comprehensive requirements.
- Lead workshops, interviews, and discovery sessions to analyze client processes and pain points.
- Translate business requirements into technical requirements and functional specifications.
- Work alongside a Solution Architect for larger enterprise level engagements.
- Salesforce Configuration & Customization:
- Configure Salesforce solutions, including custom objects, fields, workflows, process automation, validation rules, and page layouts.
- Configure Flows, and Salesforce declarative tools to support complex business processes.
- Own configuration log and follow DevOps process for deployments.
- Solution Design & Architecture:
- Provide architectural support to design scalable and robust Salesforce solutions that align with client objectives.
- Develop custom solutions using Salesforce best practices and ensure alignment with security and compliance standards.
- Conduct impact assessments to evaluate the effect of new requirements on existing systems.
- Client Relationship Management:
- Serve as a trusted advisor to clients, managing expectations and providing proactive communication.
- Guide clients through the Salesforce implementation process, ensuring a smooth transition and user adoption.
- Provide training, support, and best practices to maximize client ROI on Salesforce solutions.
- Quality Assurance & Documentation:
- Create and maintain thorough documentation, including design specifications, test plans, and user guides.
- Conduct thorough testing of configurations and customizations to ensure they meet requirements and function as expected.
- Support user acceptance testing (UAT) and address any issues or concerns raised.
What you bring to Ciberspring
- Bachelor’s degree in Computer Science, Information Technology, Business, or related field preferred.
- Salesforce Certification(s) (Salesforce Administrator, Advanced Administrator, App Builder, etc.) required; additional certifications such as Sales Cloud, or Service Cloud Consultant are a plus.
- 5+ years of experience in Salesforce consulting, with a focus on configuration, business analysis, and solution design.
- Proven experience gathering and translating business requirements into Salesforce solutions.
- Expertise in Salesforce declarative development and configuration tools, including Flows, Process Builder, and validation rules.
- Strong understanding of Salesforce data architecture, security models, and integration capabilities.
- Excellent communication skills with the ability to engage both technical and non-technical stakeholders, over communicator.
- Self-motivated and proactive, with strong problem-solving abilities and attention to detail.
- Ability to work independently without supervision with extreme ownership of the tasks.
We are dedicated to building a company that we can all be proud of. We come from all over the world and bring with us the passion and skill to solve our clients’ problems and a shared commitment to fostering a culture of openness, thoughtfulness, diversity and excellence.
Our Values:
- Trust
- Transparency
- Accountability
- Boldness
- Respect
- Optimism
Ciberspring provides equal employment opportunities to all applicants and employees. We prohibit discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Top Skills
What We Do
Our goal at Ciberspring is powerful yet simple: to bridge the gap between technology and marketing for our clients. We’re focused on collecting, analyzing, and then leveraging complex customer data by using it to engage customers through highly personalized and powerful digital content. When our tech-savvy and creative team isn’t helping drive revenue or adapting to cutting-edge trends in the digital marketing world, we’re probably spending time with our clients, communicating and collaborating in order to ensure that we tailor our approach to meet their needs.
