Sr. Salesforce Administrator

Sr. Salesforce Administrator

Location: Fully Remote in the USA

Job Overview:

We are looking for a Senior Salesforce Administrator/Business Analyst to join our team and skillfully configure, support, maintain, and improve our Salesforce platform. This team member will help drive business process improvements through data analysis, requirements gathering, solution design, and implementation with Salesforce administration best practices in mind. The ideal candidate will be adept in eliciting stakeholder requirements and implementing Salesforce solutions.

Job Responsibilities:

• Interact with end users to triage their requests and provide quick resolution and follow-up responses to issues.

• Work with stakeholders to define requirements for strategic initiatives, enhancing how Salesforce will support a team’s business process.

• Create and maintain documentation, including business requirements, process flows, and Salesforce system architecture changes.

• Implement Salesforce solutions after careful solution design, customizing Salesforce by creating and maintaining custom objects, fields, formulas, validation rules, flows, and installing managed packages.

• Provide on-going, proactive support of existing and future Salesforce configuration.

• Manage user roles, profiles, permissions, and security settings.

• Create and maintain reports and dashboards to track key performance indicators and drive informed business decisions.

• Provide end-user support, training, and troubleshooting for Salesforce-related issues.

• Initiate analysis and help improve upon data accuracy within Salesforce.

• Perform testing and validation of Salesforce configuration. Monitor performance, scalability and refactor existing sub-optimal features.

• Collaborate with stakeholders and the Salesforce Product Owner to prioritize enhancements.

• Stay up-to-date with Salesforce releases, features, and best practices.

Job Requirements:

• 5-7 years of experience as a Salesforce Administrator.

• Salesforce Administrator, Advanced Administrator, and Platform App Builder certification Required.

• Experience with Salesforce CPQ, Sales Cloud, and Service Cloud required

• Proficiency in Salesforce configuration.

• Exceptional analytical and problem-solving skills.

• Excellent communication and interpersonal skills.

• A dynamic desire to improve upon the end user’s experience and solve problems.

Preferred Job Requirements::

• Salesforce Business Analyst certification preferred.

• Familiarity with Marketing Cloud and its interaction with Salesforce a plus.

• Previous experience installing managed packages and configuring integrations preferred.

Why Work With Us?

When you work with Learning A-Z, you’ll be helping students across the globe develop the comprehension, curiosity, and continued joy of learning they need to succeed in today’s world.

We’ve been awarded numerous accolades from a wide variety of edtech organizations. Our flagship products Reading A-Z, Raz-Kids, and Raz-Plus are beloved by teachers and students alike, and are currently used by approximately 1/5 of public students in the United States.

To learn more about our organization and the exciting work we do, visit www.learninga-z.com.

Remote First Work Environment 

Our Remote First approach gives employees the flexibility and trust they need to effectively balance work with life. It creates a culture in which all employees are valued and where success is measured in results. It allows us to work collaboratively, inclusively and for greater positive impact, regardless of our individual locations.

If you will be working remotely, either occasionally or on a permanent basis, you must have a reliable internet connection through a cable or fiber-optic broadband service with minimum speeds of 10 Mbps download and 5 Mbps upload.

The successful candidate will be expected to actively participate in video-based interviews during the recruiting process and ongoing virtual meetings with their camera on, as part of their role.

As part of our Remote-First benefits, Cambium offers reimbursement to help cover the cost of setting up your home or remote office.

An Equal Opportunity Employer

We are dedicated to fostering a culture that celebrates unique backgrounds, ideas, and experiences. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, age, religion, sex (including pregnancy, gender, gender identity/expression, or sexual orientation), national origin, protected veteran status, disability, or genetic information (including family medical history).

We will provide reasonable accommodations for qualified individuals with disabilities.  You may request an accommodation during the recruiting process with your Talent Acquisition team member.