Sr. Salesforce Consultant

Responsibilities:

• User Support & Issue Resolution
• Provide day-to-day support to Salesforce users, addressing technical and functional issues.
• Troubleshoot problems related to access, permissions, workflows, reports, and general system usage.
• Handle incoming support tickets and track resolution times to ensure timely assistance.


• System Maintenance & Configuration
• Perform basic Salesforce configurations (fields, page layouts, record types, dashboards, etc.).
• Maintain and update automation tools like workflows, validation rules, and email templates.
• Monitor system performance and ensure smooth operation during Salesforce releases and updates.


• Data Management
• Assist with data imports/exports and support data cleanup initiatives.
• Conduct regular data integrity checks and support data governance practices.


• Training & Documentation
• Train users on Salesforce features and functionalities.
• Create and maintain clear documentation (FAQs, support guides, internal how-tos).


• Collaboration
• Liaise with Salesforce Admins, Developers, and Business Analysts to escalate complex issues.
• Support evolving business needs through collaboration with internal stakeholders.

Requirements:

• 2+ years of experience in a Salesforce support or admin role.
• Proficiency in Sales Cloud and Service Cloud.
• Strong understanding of Salesforce configuration, including fields, page layouts, reports, and dashboards.
• Familiarity with Salesforce data tools such as Data Loader and Workbench.
• Basic understanding of permission sets, profiles, roles, and security settings.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills and a customer-first mindset.