Company Overview (Who are we? Why should you join us?)
At ecoATM the proof of our success is in our staggering growth, extraordinary impact on protecting the planet, and providing a work culture unlike any other. We are a technology company and a pioneer of device re-commerce. Through our 7,000 automated kiosks and online marketplace Gazelle.com, we enable people all over the world to join the mobile device re-use revolution, a revolution that will get billions of used smartphones out of the e-waste cycle and into the hands of people who don’t have affordable access to the empowerment of the latest mobile technology.
At ecoATM we know our employees are our greatest strength and the key to our continued growth and success. When you join our team, you will enjoy more than just a job, you will be empowered to develop and utilize your unique talents and skills to build a rewarding career while making a lasting, positive impact on the planet.
Our Values and Leadership Behaviors
Role Summary
The Senior Sales Revenue Operations Analyst is the operational backbone of ecoATM's sales and retail partner ecosystem. This is an individual contributor role and will report to the SVP, Corporate Development. Working with the Sales team this person will be own the Sales Revenue Operations as we expand our kiosk network and deepen relationships with retail and mall partners.
We're looking for someone who can look at our current processes and make them better. You'll own Salesforce as a system of record for Sales, drive the weekly forecast cadence, manage the administrative lifecycle of partner onboarding and mall portfolio operations, and continuously raise the bar on how this function operates.
What You Will Do
- Salesforce & Data Integrity
- Serve as the Sales groups internal product owner of Salesforce by maintaining accounts, kiosk locations, opportunities, and pipeline with rigorous data hygiene and standards enforcement.
- Define, document, and continuously improve Salesforce data standards; proactively identify systemic gaps and lead remediation in partnership with IT
- Build and maintain executive-ready dashboards and reports that give leadership and the sales team real-time visibility into pipeline health, kiosk deployment status, and partner performance.
- Identify opportunities to automate or streamline manual data workflows and advocate for the right solutions.
- Pipeline Forecasting
- Own ecoATM's weekly pipeline forecast process — producing the single executable forecast used by Sales, Compliance, and Kiosk Operations to plan and prioritize.
- Validate forecasts against compliance permitting timelines and Kiosk Operations capacity to ensure the pipeline reflects what can actually be deployed.
- Design and lead structured working sessions (AM/Biz Dev, Compliance, Kiosk Ops) to replace large, unwieldy cross-functional reviews with tighter, data-driven cadences.
- Proactively surface forecast risks and deployment bottlenecks; bring recommendations — not just observations — to leadership.
- Continuously improve forecast accuracy by identifying systemic patterns in misses and building better tracking and validation into the process.
- Administrative Partner Onboarding
- Own the end-to-end administrative work of standing up new retail and mall partners and activating new kiosk sites within existing partner locations — from contract intake to system readiness.
- Build and maintain Salesforce records for new partners; manage contract intake, COI/insurance tracking, and all documentation requirements.
- Coordinate and track timing on surveys, installs, removals, and permitting — flagging delays before they impact Kiosk Operations or go-live timelines.
- Serve as the quality gate between Sales and Operations: validate site and partner readiness before data moves into operational layers.
- Identify recurring friction points in the onboarding process and drive process improvements that reduce time-to-live for new kiosk deployments.
- Note: The relationship and strategic side of onboarding (kickoff strategy, partner-facing planning, and account growth) remains with Account Management.
What Qualifications you have:
- 5+ years of experience in sales operations, revenue operations, or a closely related field. Ideally in a company with a physical footprint (retail, kiosk, franchise, or similar).
- Hands-on Salesforce expertise: data hygiene, reporting, dashboards, and CRM administration.
- Proven ability to not just maintain processes, but improve them by identifying root causes and building scalable solutions
- Strong cross-functional credibility: you can hold your ground with Sales, Compliance, and Operations, and influence without authority.
- Exceptional attention to detail. You value accuracy and treat data integrity as a professional standard, not a task.
- Executive-level written communication; able to distill operational complexity into clear, decision-ready updates for leadership.
Location:
- Remote; must reside in the United States
Compensation:
- Salary Range: $95k - $125k
- This position may also be eligible for short-term and long-term incentives based on individual and company performance.
Base pay offered may vary depending on job-related knowledge, skills, and experience. This information is provided per CA SB 1162 (“CA Pay Transparency Law”). Base pay information is based on market location. Learn more about ecoATM benefits here.
This position may also be eligible for short-term and long-term incentives based on individual and company performance.
This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.
Here at ecoATM/Gazelle we value diversity & belonging and are proud to be an Equal Employment Opportunity employer. All applicants are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic, and are fairly and equitably compensated based on current market data. If you need assistance, or an accommodation, please let your recruiter know.
Skills Required
- 5+ years of experience in sales operations, revenue operations, or closely related field
- Experience in a company with a physical footprint (retail, kiosk, franchise, or similar)
- Hands-on Salesforce expertise including data hygiene, reporting, dashboards, and CRM administration
- Proven ability to identify root causes and build scalable process improvements
- Strong cross-functional credibility and ability to influence without authority
- Exceptional attention to detail and commitment to data integrity
- Executive-level written communication; able to distill complexity into decision-ready updates
- Must reside in the United States (remote)
What We Do
Headquartered in San Diego, California, ecoATM is the pioneer in device re-Commerce. We offer a broad network of eco-friendly automated kiosks that provide instant payment and responsible recycling for electronic devices. ecoATM kiosks, through its secure technology, provide a safe and convenient way for consumers to recycle pre-owned electronic devices across a range of manufacturers, conditions and values. We work closely with our customers to create a rewarding experience that is financially and environmentally beneficial. We’re here to change how the world thinks about pre-owned consumer technology and make a lasting, positive impact globally
