Senior Sales Operations Analyst

Sword Health is on a mission to free two billion people from pain as the world’s first and only end-to-end platform to predict, prevent and treat pain. 

Delivering a 62% reduction in pain and a 60% reduction in surgery intent, at Sword, we are using technology to save millions for our 2,500+ enterprise clients across three continents. Today, we hold the majority of industry patents, win 70% of competitive evaluations, and have raised more than $300 million from top venture firms like Founders Fund, Sapphire Ventures, General Catalyst, and Khosla Ventures.

Recognized as a Forbes Best Startup Employer in 2023, this award highlights our focus on being a destination for the best and brightest talent. Not only have we experienced unprecedented growth since our market debut in 2020, but we’ve also created a remarkable mission and value-driven environment that is loved by our growing team. With a recent valuation of $2 billion, we are in a phase of hyper growth and expansion, and we’re looking for individuals with passion, commitment, and energy to help us scale our impact. 

Joining Sword Health means committing to a set of core values, chief amongst them to “do it for the patients” every day, and to always “deliver more than expected” on behalf of our members and clients.

This is an opportunity for you to make a significant difference on a massive scale as you work alongside 800+ (and growing!) talented colleagues, spanning two continents. Your charge? To help us build a pain-free world, powered by technology, enhanced by people — accessible to all.

We are seeking a highly analytical and experienced Senior Sales Operations Analyst to join our Commercial Operations team. The ideal candidate will have a strong background in sales operations and will be responsible for optimizing our sales reporting and driving strategic initiatives. This role will work closely with Commercial leadership, marketing, finance, and other cross-functional teams to ensure alignment and support our growth objectives.

What you'll be doing:

• Data Analysis and Reporting: Develop and maintain comprehensive sales reports and dashboards to provide insights into sales performance, pipeline health, and key metrics. Present findings to senior leadership;
• Forecasting and Planning: Support sales forecasting and planning activities by providing accurate data analysis and insights. Collaborate with sales leadership to develop sales targets and quotas;
• CRM Management: Contribute to the administration and optimization of the CRM system (e.g., Salesforce). Ensure data integrity, implement enhancements, and provide training to sales teams;
• Territory Building: Develop and optimize sales territories to ensure balanced distribution of opportunities and resources. Analyze territory performance and make data-driven adjustments to maximize sales coverage and effectiveness;
• Cross-Functional Collaboration: Work closely with marketing, finance, and customer success teams to ensure alignment and support for sales initiatives. Provide insights and recommendations based on data analysis;
• Strategic Initiatives: Lead and participate in strategic projects and initiatives aimed at driving sales growth and operational efficiency;
• Data Management and Administration: Serve as a subject matter expert (SME) in data structures. Create and maintain single-source-of-truth data tables.

What you need to have:

• Bachelor’s degree in Business, Finance, Economics, or a related field;
• 5+ years of experience in sales operations, preferably in the SaaS industry;
• Exceptional analytical skills with the ability to interpret complex data and provide actionable insights;
• High-level of competence in CRM systems (e.g., Salesforce) and sales analytics tools (e.g., Clari);
• Excellent Google Sheets and data visualization skills (e.g., CRM Analytics).
• Strong understanding of sales processes, methodologies, and best practices;
• Ability to work independently and as part of a team in a fast-paced environment;
• Strong communication and presentation skills, with the ability to convey complex information to various stakeholders;
• Strong problem-solving skills and attention to detail;
• Ability to manage multiple priorities and projects simultaneously.

US - Sword Benefits & Perks:

• Comprehensive health, dental and vision insurance*

• Equity shares*

• Discretionary PTO plan*

• Parental leave*

• 401(k)

• Flexible working hours

• Remote-first company

• Paid company holidays

• Free digital therapist for you and your family

*Eligibility: Full-time employees regularly working 25+ hours per week

Portugal - Sword Benefits & Perks:

• Health, dental and vision insurance

• Meal allowance

• Equity shares

• Remote work allowance

• Flexible working hours

• Work from home

• Unlimited vacation

• Snacks and beverages

• English class

• Unlimited access to Coursera Learning Platform

*US Applicants Only: Applicants must have a legal right to work in the United States, and immigration or work visa sponsorship will not be provided.*

SWORD Health, which includes SWORD Health, Inc. and Sword Health Professionals (consisting of Sword Health Care Providers, P.A., SWORD Health Care Providers of NJ, P.C., SWORD Health Care Physical Therapy Providers of CA, P.C.*) complies with applicable Federal and State civil rights laws and does not discriminate on the basis of Age, Ancestry, Color, Citizenship, Gender, Gender expression, Gender identity, Gender information, Marital status, Medical condition, National origin, Physical or mental disability, Pregnancy, Race, Religion, Caste, Sexual orientation, and Veteran status.