Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:
Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
Continuous professional growth and leadership opportunities.
Health, wellness, and financial benefits to offer peace of mind to you and your family.
World-class facilities and the technology you need to thrive – in our offices or yours.
This position plays a critical role in aligning Microsoft Dynamics CRM, Marketo, and integrated technologies to deliver streamlined processes, high-quality data, and effective marketing and sales outcomes. Reporting into the Digital Growth department within the Marketing organization, the Sr. Sales & Marketing Technology Strategist serves as a strategic internal consultant to business users, driving technology adoption and identifying innovative ways to leverage sales and marketing technologies.
Role Description
- Serve as a strategic advisor for sales and marketing technology, guiding stakeholders toward scalable, standardized solutions aligned with enterprise systems and data strategy.
- Manage the intake, prioritization, and delivery of requests, enhancements, and issues across CRM and marketing platforms while maintaining clear backlog visibility.
- Translate business needs into structured requirements and partner with development teams to ensure accurate and timely execution.
- Evaluate and recommend new technologies and capabilities, ensuring alignment across Microsoft Dynamics CRM, Marketo, and integrated systems.
- Design and optimize workflows, integrations, and data processes to enable seamless system interoperability and operational efficiency.
- Drive marketing automation effectiveness by supporting campaign execution, lead management processes, and sales and marketing alignment.
- Ensure platform governance, including data quality, process standardization, documentation, and license utilization.
- Monitor project progress, risks, and outcomes, proactively communicating updates and driving resolution across stakeholders.
- Champion technology adoption and user enablement by partnering with cross-functional teams and Learning & Development (L&D) to improve the user experience and maximize technology value.
Behaviors and Competencies
Customer Service: Can take ownership of complex customer service initiatives, empathize with customers, collaborate with team members, tailor solutions to their unique needs, and drive customer satisfaction results.
Innovation: Can navigate major shifts in organizational strategy, support others through change, and champion innovation culture.
Presenting: Can effectively use visual aids, storytelling, and persuasive techniques to enhance presentations and engage audiences.m.
Training: Can take ownership of complex training initiatives, collaborate with others to design and deliver effective training programs, and drive results in skill enhancement.
Consultative Sales: Can take ownership of complex sales initiatives, collaborate with team members, and drive sales results through a consultative approach.
Analytical Thinking: Can use advanced analytical techniques to solve complex problems, draw insights, and communicate the solutions effectively.
Collaboration: Can take ownership of team initiatives, foster a collaborative environment, and ensure that all team members feel valued and heard.
Strategic Thinking: Can analyze complex situations, anticipate future trends, and align and integrate strategies across departments or functions.
Willingness to Learn: Can apply new learning to daily work, encourage and facilitate learning in others, and actively make changes to work based on feedback.
Empowering Others: Can inspire and motivate others to take initiative and strive for their personal and professional goals.
Skill Level Requirements
- Ability to translate business needs into structured requirements and scalable technology solutions.
- Strong organizational skills with the ability to manage multiple priorities and initiatives.
- Strong analytical and problem-solving capabilities.
- Excellent verbal and written communication skills.
- Ability to work effectively across cross-functional teams and stakeholder groups.
- Knowledge of CRM platforms, marketing technology ecosystems, and marketing automation processes.
- Ability to evaluate technologies, optimize workflows, and improve operational processes.
- Strong understanding of data quality, governance, and process standardization principles.
Other Requirements
- 3–8+ years of experience in CRM, marketing technology, marketing operations, business systems, or a related field.
- Experience with Microsoft Dynamics CRM and/or marketing automation platforms such as Marketo.
- Experience collaborating with Marketing, Sales, and IT teams in a cross-functional environment.
- Ability to work in a hybrid capacity supporting teams throughout the United States.
- Ability to travel 10%
The estimated annual pay range for this position is $120,000 - $180,000 which includes a base salary. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity – M/F/Disability/Protected Veteran Status
Skills Required
- 3-8+ years of experience in CRM, marketing technology, marketing operations, business systems, or a related field
- Experience with Microsoft Dynamics CRM and/or marketing automation platforms such as Marketo
- Experience collaborating with Marketing, Sales, and IT teams in a cross-functional environment
- Ability to translate business needs into structured requirements and scalable technology solutions
- Strong organizational, analytical, verbal, and written communication skills
- Knowledge of CRM platforms, marketing technology ecosystems, and marketing automation processes
- Strong understanding of data quality, governance, and process standardization principles
- Ability to work in a hybrid capacity supporting teams throughout the United States
- Ability to travel up to 10%
SHI International Corp. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about SHI International Corp. and has not been reviewed or approved by SHI International Corp..
-
Healthcare Strength — Feedback suggests the medical, dental, vision, and pharmacy offerings are comprehensive, with multiple plan options, telemedicine access, and solid ancillary coverage.
-
Wellbeing & Lifestyle Benefits — Feedback suggests onsite fitness centers, wellness programs that can reduce premiums, and discounts/purchase programs provide meaningful lifestyle support.
-
Strong & Reliable Incentives — Feedback suggests commission structures in sales and premium totals in certain technical presales roles create notable upside potential for strong performers.
SHI International Corp. Insights
What We Do
Think of SHI as your personal technology concierge. We connect your team with the IT solutions and services you need to support your organizational growth and employee experience. Whether you’re building a modern hybrid workplace, defending against an evolving threat landscape, making the cloud work harder for you, or searching for ways to optimize your software portfolio, our friendly 6,000-person team is ready to solve what’s next for your organization. Our in-house data center integration, device configuration, and deployment and license advisory services, plus our top-tier status with vendors and flexible financing make life simpler for IT decision makers. Execute your IT vision with stress-free, scalable solutions you – and your people – will love. SHI is proud to be the largest Minority/Woman Owned Business Enterprise (MWBE) in the United States.
