Hilton Grand Vacations is seeking a dynamic and results-driven Senior Sales Manager I to serve as the operational leader of our sales organization.
In this role, you will drive daily sales floor execution, lead operational strategy, and develop high-performing sales teams while fostering a culture of accountability, engagement, and exceptional customer experiences.
The ideal candidate is a proven timeshare sales leader with a strong track record of driving production, developing talent, optimizing operational processes, and delivering consistent business results.
- Outstanding health care options that all team members are eligible for starting day 1 of employment (medical, dental, and vision that encourage preventative care).
- Generous Paid Time Off
- All new Team Members are automatically enrolled in the HGV Retirement Savings Plan with percentage company match and immediate vesting.
- Our Go Hilton Team Member Travel Program offers accommodations at deeply discounted rates and 50% off at participating hotel-operated restaurants. Pass the savings on to family and friends since HGV allows you to share additional discounted room nights.
- And so much more!
Sales Leadership & Team Development
- Lead, coach, mentor, and develop Sales Managers and Sales Executives to maximize individual and team performance.
- Conduct one-on-one coaching, ride-alongs, role-playing sessions, classroom training, and ongoing development programs.
- Partner with senior sales leadership to implement sales philosophies, strategies, tools, and training initiatives that drive Net Owner Growth.
- Foster a highly engaged, positive, and performance-focused culture aligned with Hilton Grand Vacations values.
- Lead daily sales meetings, manager huddles, recognition activities, and production reviews.
Operational Leadership
- Serve as the operational lead for the sales department, ensuring all processes, systems, and support functions operate efficiently.
- Lead daily manager huddles, communicate company updates, review site performance trends, and recognize team achievements.
- Oversee tour flow management and ensure proper sales floor coverage throughout the day.
- Manage schedules, PTO requests, staffing levels, and workforce planning to maintain business continuity.
- Monitor daily wave performance and communicate operational updates to leadership teams.
- Prepare and maintain operational dashboards and performance reporting to support business decisions.
Business Performance & Results
- Drive sales efficiencies and exceed targeted sales volume and profitability goals.
- Improve customer experience, operational effectiveness, closing performance, and cash down payment results.
- Analyze performance metrics, identify opportunities, and implement action plans to improve production.
- Ensure accurate tracking of sales performance, contract processing, EOD reporting, and commission-related items.
- Support the Director of Sales in leading the sales floor and resolving customer escalations or operational challenges.
Administrative & Compliance Responsibilities:
- Ensure operational accuracy of contracts, closings, sales documentation, and reporting processes.
- Review and resolve exceptions, pending transactions, and owner care issues.
- Maintain compliance with company policies, sales regulations, and industry standards.
- Coordinate with internal departments to resolve operational, technology, and customer-service issues.
- Conduct interviews and participate in talent acquisition and succession planning efforts.
To fulfill this role successfully, you must possess the following minimum qualifications and experience:
- High School Diploma
- 5+ years of “branded” timeshare/vacation ownership Sales experience.
- 3+ years of “branded” timeshare/vacation ownership Sales Management experience.
- Consistent track record of success in Sales in the timeshare/vacation ownership industry. Successful VPGs, closing percentages from previous Sales positions.
- Demonstrated ability to coordinate a high level of activity under a variety of conditions and constraints with an emphasis on organizational and process oriented experiences
- Strong organizational, operational, and problem-solving skills.
- Ability to manage multiple priorities in a fast-paced, high-volume sales environment.
- Proficiency with Microsoft Office Suite, Outlook, and business reporting systems.
- Exceptional communication, coaching, and leadership abilities.
- High energy level with the ability to inspire, influence, and motivate teams.
- Bachelors Degree
- 7+ years related experience
- 4+ years leadership experience
- Experience analyzing operational metrics, forecasting staffing needs, and driving strategic initiatives.
- Proven ability to create sustainable operational processes that improve customer and business outcomes.
What makes Hilton Grand Vacations unique?
There’s nothing more rewarding than creating lifelong memories, for yourself and for others. And that’s what you’ll do with us. Through our inclusive culture of belonging, we value and celebrate the uniqueness of every individual who makes us who we are and is part of our amazing global community of more than 14,000 Team Members. They are the talented and brilliant people who deliver memorable experiences for our Members and Guests every single day through their commitment and passion for who we are and what we do. As an award-winning workplace, we pride ourselves on the positive impact we make in our industry and in the communities where we live and work. And we’re dedicated to recognizing, rewarding and supporting every achievement, however big or small. It’s all part of making incredible memories, together.
Find your path in a career that really matters, where you’ll truly belong. Join our growing, innovation-driven team today.
Skills Required
- High School Diploma
- 5+ years of branded timeshare or vacation ownership sales experience
- 3+ years of branded timeshare or vacation ownership sales management experience
- Consistent sales success in the timeshare or vacation ownership industry, including successful VPGs and closing percentages
- Ability to coordinate high activity levels under varied conditions and constraints
- Strong organizational, operational, and problem-solving skills
- Ability to manage multiple priorities in a fast-paced, high-volume sales environment
- Proficiency with Microsoft Office Suite, Outlook, and business reporting systems
- Exceptional communication, coaching, and leadership abilities
- High energy with the ability to inspire, influence, and motivate teams
- Bachelor's Degree
- 7+ years of related experience
- 4+ years of leadership experience
- Experience analyzing operational metrics, forecasting staffing needs, and driving strategic initiatives
- Ability to create sustainable operational processes that improve customer and business outcomes
Hilton Grand Vacations Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Hilton Grand Vacations and has not been reviewed or approved by Hilton Grand Vacations.
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Healthcare Strength — Health coverage is available from day one for many U.S. team members, including medical, dental, vision, life and disability insurance, FSAs, and an EAP. This immediacy and breadth are presented as standout elements of the package.
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Parental & Family Support — Company materials highlight fully paid parental bonding leave for eligible U.S. employees and adoption assistance. These family benefits are positioned as signature components of the total rewards offering.
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Wellbeing & Lifestyle Benefits — Travel discounts through Go Hilton and HGV programs are emphasized as marquee perks that add value beyond base pay. These hotel-rate benefits are frequently presented as a differentiator within the hospitality sector.
Hilton Grand Vacations Insights
What We Do
Hilton Grand Vacations is recognized as a leading,vacation ownership travel company located in Orlando.
