Join TrueCommerce at a critical point in our growth, be the technical advisory that helps sales win deals.
The Senior Sales Engineer plays a critical role in helping TrueCommerce win complex B2B integration opportunities by serving as the technical authority, trusted advisor, and solution strategist throughout the sales process. Customers rely on TrueCommerce to connect mission-critical business systems, trading partners, and workflows; they need confidence that our EDI, API, supplier enablement, and ERP-integrated solutions will solve their business challenges and work successfully in their environment.
In partnership with Account Executives, Product, Implementation, and Services teams, you will lead technical discovery, design tailored solution approaches, deliver compelling demonstrations, support technical validation and proof-of-concept activities, and ensure a clear handoff from sale to implementation. Your impact will be measured by your ability to increase technical win rates, accelerate deal progression, reduce implementation risk, strengthen customer confidence, and translate complex integration requirements into clear business value for prospects, customers, and partners.
What You'll Do:
Technical Discovery and Win Rate
- Lead technical discovery with prospects and customers to understand business processes, integration requirements, ERP environment, data flows, security needs, and success criteria
- Achieve a target technical "win rate" by effectively addressing prospect requirements and outperforming competing solutions in technical validations and proofs of concept.
- Scope, support, and lead technical validations, proof-of-concept activities, or proof-of-value engagements with clear success criteria and customer-facing outcomes
- Build trust with senior level customer prospects and stakeholders to drive confidence in our solutions across complex and high value opportunities.
- Address technical objections, competitive questions, product limitations, and integration concerns with credible, business-oriented responses
Sales Pipeline Influence
- Directly contribute to the sales pipeline by influencing a target percentage of qualified opportunities and successfully guiding them through the technical evaluation phase.
- Partner with Account Executives to build mutual action plans, define technical success criteria, and advance opportunities through the sales process.
Customer Feedback & Satisfaction
- Gather and synthesize technical feedback from prospects to provide actionable insights to the product and engineering teams, measured by structured feedback loops and post-demo surveys.
- Deliver successful customer projects to pre-implementation ensuring that mission critical details are conveyed to the appropriate departments including implementation, product, and development as needed.
Knowledge & Asset Creation
- Develop and maintain a set of reusable technical assets, such as demo scripts, best practice guides, and competitive analysis documents, to improve the efficiency and effectiveness of the wider sales team.
- Design and deliver customized demonstrations and technical presentations that map TrueCommerce solutions to customer use cases, workflows, and business outcomes
- Participate in training and continuously share market knowledge with sales and product teams.
Requirements for Success:
- BA/BS degree or equivalent work experience
- 4+ years in a Sales Engineer or related role (Solution Engineer/Consultant, Pre-Sales, etc.)
- 3+ years ERP experience working in a Sales Engineering or Implementation/Support role with a strong understanding of Order to Cash or Procure to Pay processes.
- 2+ years Systems Integration experience with IPAAS platforms or specific API/Web services.
- Exceptional communication and presentation skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences.
- Strong problem-solving and analytical abilities.
- Self-motivated, proactive, and able to work effectively in a fast-paced, dynamic environment.
- Familiarity with various B2B integration patterns and supplier enablement strategies.
- Strong practical experience with EDI technologies & protocols (e.g., ANSI, X12, EDIFACT, AS2, SFTP) preferred
Perks & Benefits
- Remote first and casual work environment
- 401k with 3.5% company match and vested after 2 years
- 20 PTO days - 1 birthday day off - 3 summer days - 1 volunteer day - 10 company holidays
- Medical, dental, vision and other life/health insurance plans
- Paid parental leave
- Wellness reimbursement program
Who is TrueCommerce?
TrueCommerce is a high-performing global supply chain network that provides fully integrated, end-to-end supply chain visibility and management. We've empowered some of the biggest brands in the world to improve their supply chain performance: Schneider Electric, Siemens, Ocean Spray, and many more.
Please visit our careers website for additional information
Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- BA/BS degree or equivalent work experience
- 4+ years in a Sales Engineer or related role (Solution Engineer/Consultant, Pre-Sales, etc.)
- 3+ years ERP experience in Sales Engineering or Implementation/Support with strong understanding of Order to Cash or Procure to Pay
- 2+ years Systems Integration experience with iPaaS platforms or API/Web services
- Exceptional communication and presentation skills
- Strong problem-solving and analytical abilities
- Self-motivated, proactive, able to work effectively in a fast-paced environment
- Familiarity with B2B integration patterns and supplier enablement strategies
- Strong practical experience with EDI technologies & protocols (ANSI X12, EDIFACT, AS2, SFTP)
TrueCommerce Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about TrueCommerce and has not been reviewed or approved by TrueCommerce.
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Leave & Time Off Breadth — Time off and flexibility are described as strong, with generous PTO, many holidays, and occasional summer hours in some regions. These practices are associated with good work-life balance across many teams.
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Flexible Benefits — Work location options span remote, hybrid, and onsite, and benefits are tailored by country. This flexibility and regional tailoring make the package feel adaptable to different circumstances.
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Retirement Support — Retirement programs with employer contributions, including a 401(k) with match in the U.S., are part of the core package. This provides a stable foundation for long-term financial planning.
TrueCommerce Insights
What We Do
At TrueCommerce, we empower businesses to improve their supply chain performance and drive better business outcomes. Through a single connection to our high-performance global supply chain network, businesses receive more than just EDI, they get access to a fully-integrated network that connects their customers, suppliers, logistics partners, and internal systems. Our cloud based fully-managed services help businesses achieve end-to-end supply chain management, streamlined delivery, and simplified operations. With 25+ years of expertise and trusted partnership, TrueCommerce helps businesses reach their true supply chain potential today, while preparing them for the future with our integration-agnostic network. That’s why thousands of companies — from SMBs to the global Fortune 100, across various industries — rely on us. To learn more, visit www.truecommerce.com.
