The Role
Summary/Objective:
The Sales Director is responsible for driving sales and revenue growth within the logistics industry with specific experience in warehousing, transportation, drayage, FTL, and value-added services. This role involves developing and maintaining relationships with key customers, identifying new business opportunities, and negotiating contracts. The sales director utilizes their expertise in logistics services to provide tailored solutions for customers, ensuring efficient transportation, warehousing, and supply chain management. They collaborate with internal teams to meet customer needs, achieve sales targets, and contribute to the overall success of the company in the competitive logistics market. Strong communication, negotiation, and problem-solving skills are essential for this position.
Essential Functions:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• New Business Development: Identify and pursue new business opportunities within the logistics sector. This involves prospecting, lead generation, and converting leads into long-term customers.
• Sales Strategy: Develop and implement effective sales strategies to achieve revenue targets. This includes market analysis, competitor research, and pricing strategies.
• Customized Solutions: Utilize knowledge of logistics services to create customized solutions for customers, addressing their specific transportation, warehousing, and supply chain requirements.
• Negotiation: Support the negotiations of contracts, terms, and conditions with customers to secure profitable and sustainable business agreements.
• Collaboration: Collaborate with internal teams such as operations, pricing, and logistics experts to ensure seamless execution of services and meet customer expectations.
• Market Analysis: Stay updated on industry trends, market demands, and competitor activities to identify opportunities for business growth and adapt sales strategies accordingly.
• Reporting: Keep CRM up to date. Prepare and analyze sales reports, forecasting future sales trends, and reporting on sales activities to management.
• Compliance: Ensure that all sales and business development activities comply with company policies, industry regulations, and legal requirements.
• Customer Education: Educate customers about the company’s logistics services, industry best practices, and relevant technologies to add value to their supply chain operations.
• Problem Solving: Address customer concerns, resolve issues, and provide effective solutions to ensure customer retention and positive referrals.
• Networking: Attend industry events, conferences, and trade shows as requested to network with potential customers and stay updated on industry developments.
• Continuous Improvement: Continuously improve sales techniques, product knowledge, and customer relationship skills through training and professional development
Core Behaviors:
Demonstrate to comply with Custom Goods’ Core Behaviors:
Required Education and ExperienceThe Sales Director is responsible for driving sales and revenue growth within the logistics industry with specific experience in warehousing, transportation, drayage, FTL, and value-added services. This role involves developing and maintaining relationships with key customers, identifying new business opportunities, and negotiating contracts. The sales director utilizes their expertise in logistics services to provide tailored solutions for customers, ensuring efficient transportation, warehousing, and supply chain management. They collaborate with internal teams to meet customer needs, achieve sales targets, and contribute to the overall success of the company in the competitive logistics market. Strong communication, negotiation, and problem-solving skills are essential for this position.
Essential Functions:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• New Business Development: Identify and pursue new business opportunities within the logistics sector. This involves prospecting, lead generation, and converting leads into long-term customers.
• Sales Strategy: Develop and implement effective sales strategies to achieve revenue targets. This includes market analysis, competitor research, and pricing strategies.
• Customized Solutions: Utilize knowledge of logistics services to create customized solutions for customers, addressing their specific transportation, warehousing, and supply chain requirements.
• Negotiation: Support the negotiations of contracts, terms, and conditions with customers to secure profitable and sustainable business agreements.
• Collaboration: Collaborate with internal teams such as operations, pricing, and logistics experts to ensure seamless execution of services and meet customer expectations.
• Market Analysis: Stay updated on industry trends, market demands, and competitor activities to identify opportunities for business growth and adapt sales strategies accordingly.
• Reporting: Keep CRM up to date. Prepare and analyze sales reports, forecasting future sales trends, and reporting on sales activities to management.
• Compliance: Ensure that all sales and business development activities comply with company policies, industry regulations, and legal requirements.
• Customer Education: Educate customers about the company’s logistics services, industry best practices, and relevant technologies to add value to their supply chain operations.
• Problem Solving: Address customer concerns, resolve issues, and provide effective solutions to ensure customer retention and positive referrals.
• Networking: Attend industry events, conferences, and trade shows as requested to network with potential customers and stay updated on industry developments.
• Continuous Improvement: Continuously improve sales techniques, product knowledge, and customer relationship skills through training and professional development
Core Behaviors:
Demonstrate to comply with Custom Goods’ Core Behaviors:
- Servant Leadership
- Passion for Excellence
- Integrity
- Resilient
- Intense Safety Focus
- Trust
Education:
• A bachelor’s degree in business, marketing, logistics, supply chain management, or a related field is often preferred.
Experience:
• Several years of experience in sales (preferred 10 or more), with in the logistics industry. Experience in selling complex logistics solutions, freight services, supply chain management, or related services is highly valuable.
• In-depth knowledge of logistics, supply chain management, transportation, and warehousing is crucial. Familiarity with industry-specific software and technologies is also valuable.
• Experience in managing customer relationships, understanding their unique requirements, and providing tailored solutions to meet their logistics needs.
• Strong negotiation skills to effectively close deals, negotiate contracts, and establish mutually beneficial agreements with customers.
• A deep understanding of market trends, competitor activities, and customer demands within the logistics industry.
• Excellent communication and interpersonal skills are necessary for building relationships, delivering sales presentations, and addressing customer concerns.
• Ability to analyze complex logistics challenges and provide innovative, practical solutions to customers.
• Experience working collaboratively with internal teams, including operations, customer service, and logistics experts, to ensure seamless service delivery.
• Proven ability to network and establish connections within the industry, attend industry events, and represent the company professionally.
• Familiarity with customer relationship management (CRM) software, sales analytics tools, and other relevant sales technologies.
AAP/EEO Statement: Custom Goods, LLC committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information or any other protected status in accordance with all applicable federal, state and local laws.
This commitment extends to all aspects of Custom Goods’ employment practices including, but not limited to, recruiting, hiring, promoting, transferring, compensation, benefits, training, leaves of absence, termination, and other terms and conditions of employment.
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The Company
What We Do
Custom Goods is a full-service logistics company with a refined focus on Warehousing, Transportation, and Custom Examination Sites, with over 30 warehouses nationally. We are uniquely positioned to offer comprehensive logistics solutions with a personal touch. We serve our customers one shipment at a time by challenging ourselves to be the benchmark service provider of customized supply chain solutions with our strategic anchors: Data-Driven, Personal Touch, and Timely Customer Solutions. Our core values underpin us as individuals, and as a company, we place people at the center of all we do. We have established over 60 years of rich experience and deep relationships following these values. As a number one strategic partner, our customers benefit from our unrivaled dedication to customer excellence.
