Sr Revenue Operations Manager (all genders)

The Business Processes & Tooling Team is part of the Business Operations and Steering unit. The team is the "Engine of Commercial Growth" for ZMS, responsible for designing, building, and maintaining the end-to-end "Opportunity-to-Cash" infrastructure. We bridge the gap between Commercial Strategy and Technical Execution, ensuring that every system interaction—from opening an opportunity in Salesforce to collecting cash in SAP—is seamlessly integrated, commercially logical, and widely adopted.

While our CRM Consultants build the frontend and our Systems Managers build the technical pipes, the Revenue Operations function acts as the "Data Guardian." We are looking for a Senior Manager who will own the integrity of the data flowing through those pipes, ensuring that our commercial logic is sound, our revenue is secured, and our billing processes are automated and audit-proof.

If you think you have what it takes, we encourage you to apply even if you don't meet every single requirement. You may just be the right candidate for this or other roles!

At Zalando, our vision is to be the leading pan-European ecosystem for fashion and lifestyle e-commerce – one that thrives on diversity and is truly inclusive by design. We believe that diverse teams fuel innovation and creativity, and we actively seek out talent from all backgrounds.

We actively seek to reduce bias in our hiring and employment processes, focusing on your qualifications, skills, and contributions. To support this, we kindly ask that you refrain from including personal details such as your photo, age, or marital status in your CV, ensuring a fair and equitable evaluation based solely on your abilities and potential.

We are committed to providing an exceptional and accessible candidate experience for everyone. If you require any accommodations to support you throughout the hiring process, please let us know – we are here to assist you.

Discover more about our commitment to creating a diverse and inclusive workplace: https://jobs.zalando.com/en/our-culture/diversity-and-inclusion

• You have end-to-end responsibility for the data integrity of the Contract-to-Cash value chain, acting as the primary bridge between our Commercial Sales organization and the Central Finance/Accounting departments.

• You define and monitor the complex reconciliation logic that translates a marketing campaign (in AdManager) into a billable financial record (in SAP), ensuring 100% accuracy between "Booked Revenue" and "Billed Revenue."

• You proactively monitor the data flow to identify "revenue leakage" or process breaks, performing root-cause analysis on data discrepancies and collaborating with Tech and BI teams to implement permanent system fixes.

• You act as the lead investigator when financial discrepancies arise, tracing data errors back to the source—whether it’s a user error in the Partner Wallet or a logic flaw in the integration—and driving the resolution.

• You collaborate directly with the Business Systems Manager to design scalable, automated checks that replace manual invoice verifications, moving the organization from reactive error-fixing to proactive error-prevention.

• You translate complex commercial deals (e.g., new rebate structures, tiered pricing) into clear data requirements for our billing systems to ensure new business models can be monetized immediately.

• You have a degree in Business Administration, Economics, Finance, or a related quantitative field and have relevant > 5 years working experience in Revenue Operations, Commercial Finance, or Sales Operations, ideally within a digital media or SaaS environment.

• You balance a strong financial mindset with technical affinity; you understand how an insertion order in a CRM translates into a General Ledger entry in an ERP system.

• You have a proven track record of Revenue Assurance, having successfully managed high-volume billing complexity and reduced revenue leakage through process improvements.

• You possess strong analytical skills and are proficient in SQL (to query data discrepancies independently) and Excel/Google Sheets. Familiarity with Salesforce, SAP, or similar ERP systems is a must.

• You have a "detective mindset" with an obsessive attention to detail, capable of spotting logical inconsistencies in large datasets that others might miss.

• You are an excellent communicator who can explain complex billing logic to sales leaders and technical data constraints to finance teams, acting as a translator between the two worlds.

• Your hands-on mentality and drive for automation enable you to challenge the status quo, transforming manual back-office tasks into scalable, system-driven workflows.

Zalando provides a range of benefits, here’s an overview of what you can expect.

• 27 days of holiday a year to start for full-time employees (and +1/year until 30)

• 2 paid volunteering days a year

• Hybrid working model with up to 60% remote per week, actual practice is up to each team to best support their collaboration

• Work from abroad for up to 30 working days a year

• Employee shares program

• 40% off fashion and beauty products sold and shipped by Zalando, 30% off Lounge by Zalando, discounts from external partners

• Relocation assistance available (subject to prior agreement)

• Family services, including counseling and support

• Health and wellbeing options (including Wellhub, formerly Gympass)

• Mental health support and coaching available

• Drive your development through our training platform and biannual peer-to-peer review

Please note that all applications must be completed using the online form - we do not accept applications via email.