We offer a hybrid work environment. Most US-based positions can also be performed remotely (any exceptions will be noted in the Minimum Qualifications below.)
Our Mission:
To actively connect people to their next great opportunity.
Who We Are:
ZipRecruiter is a leading online employment marketplace. Powered by AI-driven smart matching technology, the company actively connects job seekers with millions of businesses of all sizes through innovative mobile app, web, and email services, as well as partnerships with the best job sites on the web. ZipRecruiter has the #1 rated job search app on iOS & Android.
Summary:
This Senior Revenue Operations Business Analyst plays a key role in advancing the Revenue Operations team’s goal of transforming how internal teams leverage systems at ZipRecruiter. This role provides thought leadership and applies industry best practices to the Salesforce platform.
This role works to understand business needs, capture project requirements, and collaborate with stakeholders to support the development and implementation of enablement technology. It is a hands-on role requiring a deep understanding of Salesforce combined with the ability to leverage data for practical business insights.
This role operates between Product Owners and Technical Product Managers, supporting sprint status reporting, including Jira dashboard creation, updating, and monitoring, and contributing to Salesforce-related work tied to committed user stories.
Key focuses:
- Facilitate meetings to understand business pain points, synthesize discussions, and communicate decisions and action items with clear objectives and success measures
- Partner with business process experts to write business requirements and create process flows to translate into functional system design
- Conduct gap analysis to provide recommendations, analytical insights, and process improvements through system automation
- Lead system-related projects tied to Sales Enablement technology, including end-to-end implementation and planning
- Organize and facilitate Agile ceremonies including standups, sprint planning, retrospectives, demos, and release planning
- Partner with stakeholders to deliver solutions that improve user experience and reduce cost and time impact
- Provide functional, technical, and system design documentation and support testing of Salesforce enhancements
- Develop reports and dashboards, audit data integrity, and support backlog management including user story creation and prioritization
Travel required
Quarterly trips to Santa Monica or Tempe Arizona for strategic conversations may be required
Minimum Qualifications
- Bachelor’s degree in a related field
- 5+ years of Revenue Operations, Sales Operations, or related experience
- 3+ years of Salesforce platform experience, including configuration, Sales Cloud, Service Cloud, and reporting/dashboarding (certifications required)
- Strong leadership and cross-functional collaboration skills across business and technical teams
- Experience with Scrum/Agile methodologies and tools such as Jira
- Strong analytical and problem-solving skills with a focus on process improvement
Preferred Qualifications
- Experience supporting high-growth environments
- Advanced Salesforce experience (e.g., Flow, automation, integrations, or CPQ)
- Experience partnering with Product and Engineering teams
- Familiarity with BI or data tools such as SQL or Tableau
- Experience leading system implementations or transformation initiatives
As part of our team you’ll enjoy:
- Competitive salary
- Exceptional benefits package
- Flexible Vacation & Paid Time Off
- Employer-matched 401(k) plan
- A fun environment where work-life balance is valued
#LI-Remote
The US base pay range for this full-time position is $110,000-$127,500. Our pay ranges are determined by role, level, and location, and the range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location, role-related knowledge and skills, depth of experience, relevant education or training, and additional role-related considerations.
Depending on the position offered, equity, bonuses, commission, or other forms of compensation may also be provided as part of a total compensation package, in addition to a full range of medical, financial, and other benefits.
ZipRecruiter is proud to be an equal opportunity employer and provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or genetics.
Privacy Notice: For information about ZipRecruiter's collection and processing of job applicant personal data for this job, please see our Privacy Notice at: https://www.ziprecruiter.com/careers/job-applicant-privacy-notice
Skills Required
- Bachelor's degree in a related field
- 5+ years of Revenue Operations, Sales Operations, or related experience
- 3+ years of Salesforce platform experience, including configuration, Sales Cloud, Service Cloud, and reporting/dashboarding
- Experience with Scrum/Agile methodologies and tools such as Jira
ZipRecruiter Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ZipRecruiter and has not been reviewed or approved by ZipRecruiter.
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Healthcare Strength — Comprehensive medical, dental, and vision coverage is described alongside life, disability, and pet insurance options. Mental-health resources, wellness programs, and wellness days further reinforce a broad health-and-wellbeing offering.
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Retirement Support — A 401(k) with company matching is described as part of the core package. Equity-related programs such as an Employee Stock Purchase Plan and role-dependent RSUs complement retirement-oriented benefits.
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Leave & Time Off Breadth — Flexible time off is presented as a major component of the overall rewards package. Paid holidays, sick time, and volunteer time are also included, expanding time-off options beyond standard PTO.
ZipRecruiter Insights
What We Do
ZipRecruiter is a leading online employment marketplace. Powered by AI-driven smart matching technology, the company actively connects millions of all-sized businesses and job seekers through innovative mobile, web, and email services, as well as partnerships with the best job boards on the web. We're growing rapidly in pursuit of this mission, and we're always looking for talented people to join our team. Visit ziprecruiter.com/careers to view our open roles.
Why Work With Us
We are committed to nurturing an environment where every person feels welcomed, valued, heard, and respected. We embrace and encourage our employees’ differences, and we consistently review our overall equality—including recruitment and selection, compensation and benefits, promotions, and more—to stay relevant in this space.
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