Incident Response Coordinator

Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information across enterprises, governments, and consumers.

Fueled by decades of security expertise, global threat research, and continuous innovation, Trend harnesses AI to protect organizations and individuals across clouds, networks, devices, and endpoints.

The Trend Vision One™ enterprise cybersecurity platform accelerates proactive security outcomes by predicting and preventing threats across the entire digital estate and environments like AWS, Google, Microsoft, and NVIDIA.

Proactive security starts here.  TrendMicro.com

Location: The position is located at our U.S. Headquarters in Las Colinas, TX and requires in-office presence three days per week.

Position Summary:

The Incident Response Coordinator is responsible for leading, managing and coordinating cybersecurity incident response activities. This role serves as a single point of contact for customers during Incident Response engagements, ensuring timely communications, effective incident management, and efficient stakeholder coordination. The coordinator works closely with Incident Response analysts, senior leadership, legal, and other relevant parties to ensure that proper service delivery is performed and efficiently executed.

Responsibilities:

• Incident Leadership & Management 

• Lead and coordinate the lifecycle of cybersecurity incidents, from scoping through task coordination stakeholder communication, expectation management, and incident closure. 

• Serve as the single point of contact for incident escalations and status updates. 

• Maintain situational awareness across multiple incidents and prioritize response efforts. 

• Communication & Coordination 

• Facilitate cross-functional collaboration among technical, legal, compliance, and executive teams. 

• Ensure timely and accurate internal and external communications during security events. 

• Organize tasks, objectives, decisions, and actions for reporting and post-incident analysis. 

• Process & Documentation 

• Maintain and enhance IR playbooks, and other tools related to Incident Management. 

• Identify and track security posture enhancements for Trend Micro customers. 

• Continuous Improvement 

• Coordinate with internal teams for post-incident activities. 

Qualifications:

• Education: Bachelor’s degree in Cybersecurity, Information Technology, Computer Science, or a related field (or equivalent experience). 

• Experience: 3+ years of experience in incident response, SOC operations, or cybersecurity coordination. 

Skills & Competencies:

• Strong incident leadership and management skills in high stress cybersecurity situations. 

• Strong understanding of security incident response frameworks (e.g., NIST 800-61, SANS). 

• Excellent organizational and communication skills under pressure. 

• Ability to coordinate multiple workstreams and stakeholders simultaneously. 

• Familiarity with SIEM tools, EDR platforms, forensic processes, and threat intelligence sources. 

• Analytical mindset and attention to detail in documenting and tracking incidents. 

Work Environment:

• On-call participation during major incidents or outside business hours as required, including weekends and holidays. 

• Must be located in the Dallas-Fort Worth area. 

• Must be willing to report in-office 3 days a week. 

DEI Commitment:

Not meeting every single requirement? At Trend Micro, we're committed to fostering a diverse, inclusive, and genuine workplace. If you're enthusiastic about this position but find that your experience and background don't perfectly match every qualification listed in the job posting, we still encourage you to apply. You could very well be the ideal candidate for this position or others within our organization.

What We Offer You:

You're important to us. What matters to you, matters to us too. Trend Micro provides benefit options for you and your family.

• Comprehensive medical, dental and vision insurance

• Life insurance

• Short & Long Term Disability 

• Pre-partum, maternity, parental and medical leave

• Mental Health Wellness Program

• Adoption Assistance

• Wellness Incentive

• Pet Insurance

• 401(k) with company match

• Paid Time Off

• 14 Annual Holidays

• Tuition Assistance

• Employee Resource Groups

We offer competitive compensation with bonus opportunity tied to company performance, along with room to enhance your skills through ongoing learning and broad technological opportunities. Achieving work-life balance is a priority, complemented by team activities, fostering an environment rooted in equity, inclusion, and collaboration, that is reflected in both our culture and our work.

Be Passionate. Be Innovative. Be a Trender.

This position does not offer sponsorship for work permit applications or renewals, either now or in the future. Candidates must be authorized to work in the U.S. without the need for employment-based visa sponsorship, both currently and moving forward. The company will not sponsor applicants for U.S. work visa status for this role (including, but not limited to, H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT, or any other employment-based visa)

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