Sr Research and Disputes Associate - Chargebacks

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Job Title

About your role:

As a Senior Research and Disputes/Chargebacks Associate, you will investigate payment disputes and chargeback-related activity to support accurate, timely resolution for clients and cardholders. You will work with internal operations partners, client-facing teams, and established procedures to review transaction details, document findings, and resolve exceptions. Your work helps reduce risk, maintain service levels, and support trusted payment experiences.

What you'll do:

• Review disputes, research requests, and chargeback cases to determine appropriate next steps based on established policies, procedures, and network requirements
• Investigate transaction activity by analyzing account details, case documentation, supporting records, and system data to identify facts and resolution paths
• Process dispute and chargeback activities within required timeframes while maintaining accuracy, completeness, and documentation standards
• Communicate case status, required actions, and resolution outcomes to internal partners and support teams using clear and accurate documentation
• Identify exceptions, trends, or processing issues and escalate items that require additional review, guidance, or risk mitigation
• Maintain organized case records and update applicable systems to reflect actions taken, research completed, and final dispositions
• Support service and operational goals by balancing productivity, quality, and turnaround expectations across assigned work queues
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience you'll need to have:

• Experience using case management systems, payment processing platforms, spreadsheet tools, and business applications to document research, track activity, and complete assigned work
• Ability to analyze transaction details, identify discrepancies, and apply documented rules with accuracy in a deadline-driven environment
• 2+ years of an equivalent combination of educational background, related experience and/or military experience

Experience that would be great to have:

• Experience supporting card dispute or chargeback processes in a debit, credit, or merchant services environment
• Familiarity with card network rules, payment exception processing, or back-office financial operations
• Experience working in a production-based operations environment with quality and turnaround metrics
• 2+ years of experience in disputes, chargebacks, payment operations, banking operations, financial services operations, or a related transactional processing environment
• 2+ years of experience researching transactional issues, reviewing account or payment records, and resolving exceptions using documented procedures and service level requirements

How you'll work:

• You will work an assigned schedule Monday-Friday 7am-330pm.

Salary Range:

These pay ranges apply to employees in Maryland. Pay ranges for employees in other states may differ. Certain Positions are Commissions eligible.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact [email protected]. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

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Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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