Renewals Specialist (India)

Reposted 23 Days Ago
Be an Early Applicant
Hiring Remotely in India
Remote
Mid level
Machine Learning • Mobile • Security
The Role
Responsible for managing renewal opportunities, ensuring timely contract renewals, and maintaining customer data, while working with sales and customer success teams.
Summary Generated by Built In
Zimperium® is an industry leader in enterprise mobile security, being the first and only company to provide a complete mobile threat defense system that offers real-time, on device world-class protection against both known and unknown next generation of advanced mobile cyberattacks and malware.
 
Our MTD and award-winning machine learning-based engine protects against device, network, phishing and application attacks for IOS, Android and Windows devices, using a non-intrusive approach to always protect the privacy of users.

Role Summary:
 
We are searching for a highly organized, customer oriented, proactive Renewals Specialist to join our team. In this role, you will be responsible for managing and processing renewal opportunities, and working closely with internal teams and customers to ensure timely renewals. Our ideal candidate has strong communication and multitasking skills, a keen eye for detail, and a commitment to excellent customer service.
 
Location: India (Remote)

Responsibilities:

- Monitor and manage all contract renewal activities
- Identify opportunities for contract renewals and process them in a timely manner
- Work closely with sales and customer success teams to ensure customer satisfaction and retention
- Update and maintain accurate customer and contract data in CRM system(s)
- Communicate with clients regarding their contract status and renewal
- Respond to customer inquiries and resolve any issues related to the renewal process
- Proactively suggest improvements to the renewals process 

Qualifications:

- Experience as a Renewals Specialist or in a similar role in customer service or sales
- Experience with CRM software and other sales tools (e.g. Salesforce, Clari, Gainsight)
- Excellent communication, negotiation, and customer service skills
- Strong organizational and multitasking abilities
- Detail-oriented with the ability to manage multiple projects simultaneously

Zimperium is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Top Skills

Clari
Crm Software
Gainsight
Salesforce
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The Company
HQ: Dallas, TX
237 Employees
Year Founded: 2010

What We Do

Zimperium provides the only mobile security platform purpose-built for enterprise environments. With machine learning-based protection and a single platform that secures everything from applications to endpoints, Zimperium's solution provides on-device mobile threat defense to protect growing and evolving mobile environments. Our solutions include zIPS which runs locally on any mobile device and detects cyberattacks without a connection to the cloud and our first-of-its-kind Mobile Application Protection Suite (MAPS), a comprehensive solution that helps organizations protect their mobile apps throughout their entire life cycle. Zimperium’s MAPS is comprised of four solutions that help enterprises to build secure and compliant mobile applications. It is the only unified solution that combines comprehensive in-app protection with centralized threat visibility. zScan: Helps your mobile app development organization to discover and fix compliance, privacy, and security issues within the development process before you publicly release your apps; zKeyBox: Protects your secrets and keys so they cannot be discovered, extracted, or manipulated. zShield: Protects the source code, intellectual property (IP), and data from potential attacks like reverse engineering and code tampering. zDefend: Is an SDK embedded in apps to help detect and defend against device, network, phishing, and malware attacks. Zimperium was the first MTD provider to be granted an Authority to Operate (ATO) status from the Federal Risk and Authorization Management Program (FedRAMP). Headquartered in Dallas, TX, Zimperium is backed by Liberty Strategic Capital and SoftBank.

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