Sr Regional Manager - Provider Relations

This role...

• Cultivates relationships and identifies growth opportunities for national transportation providers, contributing to the strategic plan for securing contracts.

• Supports the implementation of growth and development plans for the transportation network in collaboration with the capacity and planning team.

• Standardizes capacity models to enhance efficiency within the Non-Emergency Medical Transportation (NEMT) provider network.

• Recruits transportation providers and exploring growth opportunities within the existing network.

• Collaborates with community-based organizations to establish partnerships and explore alternative transportation options.

• Contributes to the development of responses for Requests for Proposals (RFPs) and may participate in presentations.

• Assists in formulating strategic business recommendations related to transportation network development, especially in response to RFPs.

• Engages in negotiations with transportation providers and contributes to maintaining positive relationships with business partners.

• Facilitates communication across departments regarding transportation network development opportunities and the status of action plans.

• Supports market research efforts to understand transportation dynamics, client requirements, and local government regulations.

• Contributes to the execution of strategies for both the growth and quality of the transportation provider network to meet contractual obligations and customer expectations.

• Collaborates with stakeholders to understand and contribute to growth and revenue goals for themselves and the team.

• Assists in developing procedures and policies for evaluating contract agreements, negotiating terms/rates, and resolving transportation contract needs.

• Participates in identifying key providers and supporting the team in maintaining relationships with transportation providers and outside agencies relevant to network health and provider business support.

• Assists in ensuring timely engagement of new transportation providers and addresses concerns or inquiries promptly.

• Utilizes basic analytics to review network costs and performance, ensuring cost-effectiveness and adherence to strategic goals.

• Assists in resolving provider escalations in a timely manner.

• Participates in incorporating data insights to develop basic metrics for transportation provider service quality and customer satisfaction, contributing to the improvement of the transportation provider network.

• Supports cross-functional projects and initiatives by contributing to key milestones, project plans, and participating in policy development.

We are looking to speak to individuals with the following...

• Bachelor’s degree preferred.  
• Five (5) plus years experience in account management, NEMT, and/or transportation.
• One (1) plus years’ experience in medical, specialty and/or disability transportation management.
• Or equivalent combination of education and/or experience.
• Government contracting experience preferred.
• Salesforce experience preferred.
• Demonstrates knowledge of the healthcare landscape, including Managed Care Organizations (MCOs), Medicare, Medicaid, and Health Systems.
• Exhibits the ability to develop and implement strategic plans, set direction, and establish goals for the department in alignment with organizational objectives.
• Successfully influences departmental policies, practices, and procedures, wielding a significant impact on the overall organization.
• Demonstrates the capacity to instill ownership and commitment within the team through effective influence.
• Proven track record of being results-oriented, with a customer-focused mindset, and adept at managing multiple projects concurrently.
• Displays strong planning and problem-solving skills, paying meticulous attention to detail and accuracy.
• Possesses excellent verbal and written communication skills, including strong presentation abilities.
• Exhibits the ability to adapt quickly to changing priorities and dynamic environments.
• Demonstrates strong interpersonal skills, fostering relationships at all levels within the organization.
• Proactively engages and influences stakeholders, building robust relations for effective collaboration.
• Engages in critical thinking by objectively reviewing work, applying past experiences, and seeking input from trusted partners for well-informed decision-making.
• Creates an inclusive space for communication, tailoring messages effectively, remaining calm in escalated situations, and sharing information transparently.
• Demonstrates openness to change, reinforces commitment to change initiatives, and empowered to innovate and solve problems.
• Models continuous learning, exhibiting a deep understanding of the profession, and guiding others in critical thinking. Takes calculated risks to lead transformation.
• Considers cross-functional team objectives, connects short-term initiatives to long-term strategies, and explains the business, products, services, and competition within the marketplace.
• Consistently models organizational values and champions ethical decision-making and behavior. 
• Proficient in Microsoft Word, Excel, and Outlook.
• Proficient in Tableau

Salary: $111,000.00 - $149,900.00 annually.

This role is bonus eligible based on individual and company performance.