At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.
Department OverviewAt Motorola Solutions, safety and security drive everything we build. Our team designs and connects critical technologies across our safety ecosystem in our continuous commitment to "Solving for safer." The Coverage Tools team bridges field operations with software engineering, ensuring that our radio frequency tools, diagnostic applications, and LMR platforms deliver seamless situational clarity to emergency responders and mission-critical teams nationwide.
Job Description
We are seeking a Senior Coverage Tools Support Specialist to serve as a vital development liaison with our Coverage Test Center (CTC). In this role, you will diagnose software anomalies occurring during field coverage testing, oversee support channels, and guide new software releases through validation testing and documentation updates. Candidates can reside remotely anywhere in the United States, with a working preference for Central Standard Time (CST) to align with field operations and development schedules. We empower every Motorolan to pursue their potential in a people-first culture—candidates with a Bachelor's degree or equivalent practical experience are encouraged to apply.
Key Responsibilities:
Technical Support & Platform Quality
Observe, analyze, and characterize software issues occurring during field coverage tests, delegating resolutions to development teams to help ensure optimal platform performance
Manage support channels to assist users, drive final release validation testing, update technical documentation, and coordinate field tests in an Agile environment
Job Requirements:
Technical Expertise
ASTRO 25 & LMR Platforms to diagnose software issues across Hydra, Voyager, and Magellan systems
JavaScript & Google Apps Script to develop, analyze, and maintain system rules using functions, variables, loops, and conditional statements
Professional Experience
Field Diagnostics & Software Support to analyze complex field issues and coordinate resolution workflows between field teams and software engineering
Target Base Salary Range: $120,000 - $130,000
Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.
#LI-DB1
Basic Requirements
Bachelor's Degree in a related area of study
5+ years of experience in coverage design and testing
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
Travel RequirementsUnder 10%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes
Our U.S. Benefits include:
Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.
Skills Required
- Bachelor's degree in a related area of study or equivalent practical experience
- 5+ years of experience in coverage design and testing
- Experience with ASTRO 25 and LMR platforms, including Hydra, Voyager, and Magellan
- Experience using JavaScript and Google Apps Script
- Field diagnostics and software support experience
- Legal authorization to work indefinitely in the United States
Motorola Solutions, Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Motorola Solutions, Inc. and has not been reviewed or approved by Motorola Solutions, Inc..
-
Healthcare Strength — Healthcare coverage is effective from day one with multiple national carrier options and bundled prescription coverage. Offerings also include mental health benefits and Flexible Spending Accounts, with optional pet insurance.
-
Leave & Time Off Breadth — Time off includes generous PTO with 9–10 paid holidays, and many salaried roles use a Flex Time Off or unlimited PTO approach. Paid parental and family leave plus adoption assistance expand support.
-
Retirement Support — Retirement benefits feature a 401(k) with company match and immediate vesting. Additional financial programs like an employee stock purchase plan, performance bonuses, and company equity bolster long-term value.
Motorola Solutions, Inc. Insights
What We Do
Motorola Solutions is a global technology company that provides mission-critical communications, video security, and command center software to help protect people, property, and places for public safety agencies and enterprises.
