Sr. Quality Manager

Job Description
Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It With Pride.
You manage technical and scientific professionals responsible for initiation and execution of programs. This is a leadership role in cross-functional teams and regularly interacts with RDQ and cross-functional senior management.
How you will contribute
You will lead regional and sub-regional teams to deliver on the quality strategy, providing sufficient resources and expertise to appropriate functions and locations. You will manage, lead, coach and develop a team of quality experts to execute regional and global quality programs, ensuring compliance with Mondelēz policies and procedures and adherence to external regional and local food safety/regulatory requirements in internal and external manufacturing locations and facilities. In this role, you will develop and report quality KPIs, applying your understanding of the impact regional KPIs have on the global business. In addition, you will facilitate communities of practice on quality related topics; represent the quality function at R&D meetings to ensure that sufficient resources and expertise are allocated to significant projects, and to ensure there are sufficient resources available so products meet design, food safety and quality policy requirements; identify quality enhancements and improvements across R&D and the supply chain; partner with technical groups such as food safety/micro and sanitation to ensure program compliance and enhancement, and; help manage special situations and early warnings with respect to plant investigations, root-cause analysis and follow-up for the SSMT, protecting Mondelēz's interests and reputation.
What you will bring
A desire to drive your future and accelerate your career and the following experience and knowledge:

• Relevant experience in operations, quality and/or R&D
• Project management and managing multiple priorities
• Understanding of the commercial strategy process, product/package development process, food safety, plant commercialization, ingredient and package technology, coaching, and training in technical material
• Communication skills and leading cross-functional teams
• Statistical processes and problem-solving techniques
• Working with third-party manufacturers and suppliers to ensure compliance to Mondelēz International's policies and procedures
• Working with customers on quality related issues
• Working with service-vendors' technical equipment to support compliance

What you need to know about this position:
As a leader in RDQ, you are a senior technical resource and internal expert in areas of critical importance to the organization who regularly interacts with senior management. You apply your broad technical knowledge and inspirational leadership to identify, define and solve complex business problems while building a strong quality culture.
How you will contribute:
You will be the point of contact for multiple internal and external locations (in Canada and Mexico) on quality related topics, ensuring products meet design, food safety and quality policy requirements. In this role, you will support R&D to design products, specifications, and capabilities to bring consumer-inspired quality to life. To excel in this role, you will drive implementation of regional and global strategies; identify, report, monitor and direct corrective and preventive actions associated with quality KPIs and quality compliance to our Food safety/Quality Systems, and partner with cross-functional internal and external business partners (R&D, regulatory, marketing and manufacturing) to meet our quality agenda. In addition, you will lead regional quality programs; share best practices among manufacturing sites through quality benchmarking; support special situations and early warnings with respect to plant investigations, root-cause analysis and follow-up to protect Mondelēz International and our consumers; and be an ambassador, driving quality and sharing expertise with colleagues to ensure that quality improvement becomes an instinctive culture across the business.
This position has responsibility for 2-3 direct reports, with indirect reports at internal and external manufacturing facilities. This position ideally requires experience with quality and/or manufacturing, understanding of Quality & Business Systems and the ability to influence stakeholders.
This position would report to the Canada BU Director.
Success in this role will require strong people and strategic leadership, working well with others, deep knowledge of quality principles / programs, strong technical skill, strong influencing skills, and a sound understanding of the commercial business.
Job specific requirements:
• Influence Senior Operations & RDQ Management and lead the development and implementation of a manufacturing quality strategic plan that sets a strong Quality direction for the Manufacturing network. Deliver continuous improvement across manufacturing network through new tools / application, network benchmarking and leveraging cross-category, cross-region collaboration to ensure product design processes, consumer complaints and quality systems are best in class.
• Responsible for NA Confectionary Commercial Quality priorities including overall NA Confection strategy, Quality commercialization oversight with heavy R&D linkage
• Drive the successful implementation of quality policies, programs, tools and technologies that position Quality as a competitive advantage. Leverage shared services to enable achievement of manufacturing goals. Ensure preparedness for internal and 3rd party audits.
• Actively driving Quality Pillar / Lean Six Sigma initiatives for the function as part of the Lean Six Sigma Journey established across the company.
• Work with plants to improve and provide necessary training and development in product knowledge, process technology, process control, optimization techniques, QP's and Mondelez competencies to increase employee effectiveness and achieve optimum performance levels. Ensure direct staff is properly trained, focused and viewed as exceptional partners to the plants and external manufacturers.
• Take a leadership role in risk assessment activity throughout the value chain and report on areas of improvement, following up on progress, and proactively assisting in issue resolution and elimination to assure that established company quality standards are consistently met with a primary focus on Food Safety programs.
• Leverage Center Quality resources in Food Safety, Sanitation, Audit and Supplier Quality against BU priorities.
• Working with the Region Quality Leader and QSARA LT, ensure a robust pipeline of talent to develop and place in Quality assignments in the region.
• Build and maintain relationships with external stakeholders and customers at the BU level.
What extra ingredients you will bring:
• Minimum 8-10 years of related experience (Operations and/or RDQ) with demonstrated technical and managerial ability
• Excellent vision & strategy, leadership, interpersonal skills, courage, and problem-solving skills
• Extensive knowledge of Quality Principles, Quality Programs and Policies
• Demonstrated ability to work with all levels of the organization within corporate and manufacturing settings
• Linkage is required outside of the Canada Business Unit with US Confectionary Teams (Business Development, R&D, Marketing), Global QM Pillar Team members and counterparts in other BUs leveraging best practices and learnings and bringing those back to the BU
• This position will also partner with Category Quality and R&D to drive the Consumer Inspired Quality agenda across all product categories and in particular with critical brands
• Drive Quality Culture programs and activation across the BU
• Lead other quality process related improvement projects which span across the BU as assigned
Education / Certifications:
B.S. or M.S. with concentration in Chemistry, Food Science, Engineering or related field
Travel requirements:
25% Travel: Ability to travel locally within the GTA with some amount of periodic out of country travel (2-3 visits to Mexico)
Work schedule:
Hybrid
No Relocation support available
Business Unit Summary
With several brands that are among consumer favourites, including Cadbury, OREO, Christie and Maynards, we are one of the largest snack companies in Canada. Many of our iconic brands are ranked first, second or third in their categories, and our manufacturers and pastry chefs have an enviable mission to create and manufacture chocolate, cookies, crackers and candy in our iconic factories and locations across Ontario. A company with many ambitious growth targets, we have invested close to $250 million in our Ontario plants in recent years alone; We run marketing campaigns promoting innovative products such as Cadbury Dark Milk tablets and OREO Birthday Cake and Peppermint Bark cookies. Our community of more than 2,683 employees is present across Canada and our head office is in Toronto. Passion and dedication characterize our Company. We encourage all our employees to be themselves at work, to speak out and to encourage diversity in all areas of activity. In addition, we foster a flexible work environment and place great importance on the notions of trust and empathy to promote a true sense of belonging.
Mondelez welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates with disabilities taking part in all aspects of the selection process. Please note that the term "accommodation" in this posting means changes that are made in order to meet the needs of a person with disabilities and not lodging.
Job Type
Regular
Corporate Quality Assurance
Product Quality, Safety and Compliance