Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
We are looking for an experienced, high-energy senior engineer for our Quality Engineering team. You will use proven testing practices to foster excellence in our products. This includes usage and development of tools and frameworks necessary to support testing and release builds. You will apply your technical knowledge, leadership skills, software development methodologies, best test practices, and proven processes to consistently deliver great quality products in a predictable manner.
Key Responsibilities:
- Perform certifications of Five9 Virtual Call Center applications against new versions of browsers, operating systems, etc. working under Agile software development environment
- Develop new scripts for automated and semi-automated front-end testing.
- Provide technical leadership to design test plans, test cases and test scripts for Five9 applications.
- Identify, document, and track defects through to resolution
- Promote Quality and Automation initiatives across multi-disciplinary teams, coordinating process definition, best practices and efficient usage of infrastructure
- Participate in Agile software development initiatives (stand-up, grooming session, sprint demo, increment planning)
- Working within geographically distributed team of Dev, DB architects, PdM, RM, and QE
Required skills:
- Computer Science/Engineering degree or equivalent
- 3+ years’ experience as a QE/QA the SaaS industry, understanding of SW development process and testing methodologies, tools and processes
- Knowledge of SW version control, bug-tracking, and test management systems
- Experience in front-end testing of Web based applications
- Experience with web-based automated testing tools and frameworks
- Proven experience in building, maintaining, and supporting test solutions for enterprise SaaS applications
- Troubleshooting and analytical skills, logs analysis
- Problem solving, analytical and positive attitude
- Good technical English reading, writing, and verbal skills
- Strong interpersonal, reliable and communication skills
Desirable skills:
- Knowledge of programming techniques and algorithms (OOP, multithreading, script languages such as Python/Java)
- Experience in SW/scripts development using Python
- Experience with API testing
- Basic knowledge of UNIX/Linux
- Practical experience with DBMS (MySQL desirable)
- Experience in Test Automation projects for cloud computing solutions (private or public)
- Experience with Call Center practices
Benefits:
- Five9 Shares
- Bonus Scheme
- 10% Flex Benefits
- Meal Allowance
- Medical Insurance
- Life Insurance
- 25 day Annual Leave + Public Holidays
#LI-ND1 #LI-Hybrid
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
Top Skills
What We Do
Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating billions of customer engagements annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to help customers reimagine their customer experience. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps increase agent and supervisor productivity, connects the contact center to the business, and ultimately deliver tangible business results including increased revenue and enhanced customer trust and loyalty
