Sr Quality Assurance Specialist

Are you looking to Optimize your life? Start your exciting path to a rewarding career today!
We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore - it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.
If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!
We are Optimum!
Job Summary
This position plays a crucial role in identifying and addressing anomalies or irregularities within a company's data sets. This individual is responsible for monitoring data patterns, trends, and inconsistencies to ensure the accuracy and integrity of the information being analyzed. This person must possess strong analytical skills and a keen eye for detail to quickly detect outliers that could potentially skew the results of data analysis. Additionally, this role involves collaborating with various departments to implement strategies for managing outliers and maintaining data quality standards across the organization.
In addition to identifying outliers, this person is also tasked with developing and implementing solutions to address discrepancies and improve data accuracy. This position requires a deep understanding of data analysis techniques, statistical methods and ability to effectively manage large datasets. This person must possess excellent communication skills to effectively convey findings and recommendations, as well as the ability to work cross-functionally to implement solutions that enhance data quality and reliability. Overall, this role plays a critical part in ensuring that data-driven decisions are based on accurate and reliable information.
The ideal candidate is a reliable and competent professional whose approval will be necessary for the continuation of a business life cycle and who has a passion for learning.
Responsibilities

• Align call quality expectations with senior management
• Generate reports based off raw data
• Analyze data to detect any irregular patterns or discrepancies that may impact the overall performance or accuracy or the organization's operations
• Identify outliers and address anomalies within a dataset or system
• Discover root cause of outliers or anomalies
• Develop and implement procedures for identifying and addressing outliers
• Creates solutions, tracks and measures progress
• Facilitate virtual or in-person meetings to present findings and execute solutions to internal and external partners
• Prepare and present reports and presentations on outlier trends, resolution status, and improvement recommendations, share best practices
• Ensure compliance with industry standards and regulatory requirements

Qualifications

• Bachelor's degree preferred
• 5+ years of experience in Quality Assurance, Outlier Management, or relevant role
• Technical proficiency must be able to use computers and generate reports
• Ability to analyze data and create and review processes
• Excellent communication skills, both verbal and written
• Excellent problem-solving skills and attention to detail.
• Bilingual in English and Spanish preferred
• Strong computer skills including Microsoft Office, QA applications and databases
• Thorough knowledge of methodologies of quality assurance and standards
• Excellent numerical skills and understanding of data analysis/statistical methods
• Strong leadership and team management abilities
• Ability to work under pressure and manage multiple tasks simultaneously

At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.
If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.
All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity.
We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.
The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.
Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.
This position is identified as being performed in/or reporting to company operations in New York State. Salary ranges are supplied in compliance with New York State law. Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in New York is $77,112 - $126,684/ year. The starting pay rate/range at time of hire for this position in Texas is $54,621 - $89,735 / year. For other locations, please inquire with your recruiter. The rates/ranges provided herein are the anticipated pay at the time of hire, and do not reflect future job opportunity.
Nearest Major Market: Long Island
Nearest Secondary Market: New York CIty