Flexible Work Arrangement: Hybrid
The Sr. QA Analyst role reports to the Manager of the Quality Management ("QM") department. This position will be responsible for creating and implementing test approaches and test plans to test application enhancements and changes against documented business requirements and user stories, in a manner which results in a high quality solution meeting the functional and non-functional requirements of the user base. The Sr. QA Analyst provides testing services and test leadership to project teams and departments at PJM and guides other testers and business users through the testing process. A key aspect of this role is the actual performance of testing in the PJM application and system environments. Additionally, this role is responsible for guiding and implementing the overall methodology practices PJM uses within the organization.
Essential Functions:
Understand and effectively communicate and customize PJM SDLC processes, methods and practices for project teams ranging from small enhancement projects to large, multi-million dollar implementations.
Create, develop and implement innovative approaches for quality assurance and testing within a technology environment commensurate with PJM SDLC practices, policies and procedures, and good business judgment.
Direct the development of quality assurance benchmarks and metrics to assure the ongoing effectiveness of relevant processes and systems within the division.
Passionately maintain exceptional customer focus. Maintain an inspired culture that is time-based and centered on integrity and customer focus.
Actively participate in the development of the department and division strategy as it relates to the quality assurance and testing aspects of any initiative at PJM.
Participate as required in the annual expense and capital budget process for the department and division.
Provide training and mentoring through multiple avenues including Guild meetings, one-on-one sessions, and project team training sessions.
Develop training materials and related documentation to support process implementation.
- Perform Testing duties as assigned including:
- Understand project priorities and ensure the areas of functionality are being tested appropriately.
Develop or lead the development of testing objectives and related control objectives.
Develop or lead the development of appropriate test strategies and approaches.
Direct the work of infrastructure and database teams to identify requirements and availability of all necessary test environments.
Ensure support for all necessary testing for a given application, including product (functional) test, regression test, integration test, and user acceptance test.
Assure that test data, scripts, documentation and expected results for all tests are maintained as appropriate.
Assume a lead role in projects, including contributing to the development of project plans related to quality assurance and the testing function.
Take a lead role with the department manager and other key stakeholders in the evaluation, selection and implementation of appropriate testing tools for specific testing applications (such as performance or automation testing) when required.
Demonstrate ability to work independently and to train, guide, or assist others in the completion of assignments.
Build and develop strong relationships with divisional business area clients by providing superior customer support as demonstrated by clearly owning, resolving and communicating issues and problems; being responsive to needs, requirements, and deadlines; and generally promoting goodwill in a professional and trust-building manner.
Characteristics & Qualifications:
Required:
Bachelor's Degree, Computer Science or equivalent work experience
Ability to produce high-quality work products with attention to detail
Ability to communicate effectively in a team environment
Experience in quantitative and qualitative analysis
Experience using verbal and written communications skills
Ability to use Microsoft Office Suite (MS-Word, MS-Excel and MS-PowerPoint)
Preferred:
MBA, Business Administration
Experience with PJM operations, markets, and planning functions
Experience supporting any of PJM Committees
International Software Testing Qualifications Board Certification (ISTQB)
Top Skills
What We Do
PJM Interconnection manages the high-voltage electric system that provides power to 65 million people in all or parts of 13 states and the District of Columbia. It's the largest power grid in North America.
As a neutral, independent party, PJM administers a competitive wholesale electricity market. PJM’s long-term regional planning process provides a broad, interstate perspective that identifies the most effective and cost-efficient improvements to the grid to ensure reliability and economic benefits.
PJM serves all or parts of Delaware, Illinois, Indiana, Kentucky, Maryland, Michigan, New Jersey, North Carolina, Ohio, Pennsylvania, Tennessee, Virginia, West Virginia and the District of Columbia.
An independent board oversees PJM’s activities. Effective governance and a collaborative stakeholder process help PJM achieve its vision: “To be the electric industry leader – today and tomorrow – in reliable operations and efficient wholesale markets.”
