Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
The Senior Professional Services Consultant will play a key role in the Korean Professional Services team, delivering Genesys Cloud solutions to customers, strategic accounts, and partners primarily in Korea, as well as across the APAC region and globally.
This role requires a high level of technical expertise, strong collaboration skills, and the ability to lead and make sound decisions in complex customer environments. The consultant will work closely with customers, partners, and internal teams to design, implement, and support innovative Customer Experience (CX) solutions.
What this role is:
In this role, the primary responsibilities will include (but are not limited to):
· Collaborate effectively with customers, partners, and internal teams, demonstrating strong teamwork and relationship-building skills.
· Take ownership of complex projects and make mature, well-informed decisions appropriate to a senior-level role.
· Conduct in-depth assessments of customers' current CX maturity and identify transformation opportunities where personalized, seamless Experience-as-a-Service and Conversational AI technologies can be applied to enhance end-to-end customer experiences.
· Design, review, and validate technical implementations of customer CX solutions, including:
o Project design workshops
o Accurate and comprehensive technical documentation
· Provide hands-on technical guidance and support to project team members throughout the implementation lifecycle.
· Build (Configuration/Development/Migration of Genesys Cloud Product Suites).
· SIT Support (SIT Test Configuration, and Defect Resolution).
· UAT Support (Defect Resolution, and Change Request).
· Go-live Support
· Frequent international travel may be required
These tasks focus primarily upon the Genesys product suite, but an overall implementation involves issues that span the breadth of IT; it may touch on cloud computing, physical or virtualized hardware, operating systems, enterprise IT telephony or network.
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
Top Skills
What We Do
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.
