Sr Project Manager

4 Days in the office from any of our locations in Johnston RI and Westwood MA only

Role is not relocation eligible. 

Senior Project Manager – RTB Enablement

About the Role
As part of our Reimagine the Bank (RTB) transformation, the organization has publicly committed to delivering over $400M in savings and growth by 2028 across 40+ enterprise initiatives. This role directly supports the execution of those commitments within the Mortgage business, ensuring initiatives translate from strategy into measurable business impact.

We are seeking a Senior Project Manager to support RTB transformation initiatives within Citizens Home Mortgage. This role is responsible for translating strategic priorities into high-quality delivery plans and measurable business outcomes.

This position goes beyond traditional project management—it requires strong execution discipline, financial rigor, and the ability to connect delivery efforts directly to business value. The ideal candidate thrives in complex environments and excels at leading through influence across cross-functional teams, ensuring Home Mortgage initiatives deliver against the broader enterprise RTB commitments

Key Responsibilities

Translate Strategy into Execution

• Convert strategic objectives into clear, actionable plans with defined milestones, deliverables, and success metrics
• Establish alignment on scope, roles, and accountability across stakeholders
• Support a portfolio of RTB transformation initiatives, flexing across multiple roles based on the needs of up to seven concurrent initiatives over 2-3 years—ranging from leading end-to-end execution of smaller initiatives to supporting initiative owners on larger, more complex efforts 
• Lead end-to-end execution initiative project planning, ensuring delivery on time, within scope, and to defined quality expectations 
• For all initiatives, maintain support for delivery outcomes, ensuring alignment to timelines, scope, and quality standards 
• Maintain rigorous control over plans, risks to delivery, issues, and dependencies 
• Drive timely resolution of issues and escalate appropriately

Drive Delivery Excellence

Manage Cross-Functional Execution

• Support delivery of initiative owner workstreams with a strong understanding of interactions across cost, staffing, timelines, and business outcomes
• Identify and mitigate risks across teams to ensure smooth, coordinated delivery
• Align stakeholders to reduce friction and avoid rework

Ensure Value Delivery

• Support delivery of initiatives that produce measurable financial and operational outcomes, not just completed milestones
• Define and track success metrics tied to business impact
• Partner with Finance, business & transformation leaders to monitor performance vs. plan

Apply Financial Rigor

• Maintain visibility into costs, benefits, and expected outcomes
• Ensure transparency into financial performance and key tradeoffs

Communicate with Impact

• Translate delivery progress into clear, concise, executive-ready updates
• Communicate risks and tradeoffs in terms of business and financial impact
• Support governance forums with actionable insights and decision points

Support Change & Adoption

• Partner with business leaders to reinforce new processes and ways of working
• Identify and mitigate adoption risks to ensure sustained outcomes

Collaboration & Influence

• Engage stakeholders across Operations, Technology, Finance, and Business teams
• Maintain alignment on objectives, timelines, and accountability
• Build trust and drive accountability across matrixed teams

Ensure Governance & Standards

• Create and support project documentation, reporting, and compliance with governance standards
• Apply consistent project management practices across initiatives

Qualifications

Leadership

• Strong stakeholder management across executives, operations, technology, vendors, and frontline teams
• Ability to influence without authority and drive accountability across matrixed organizations
• Proven ability to navigate conflict and competing priorities with credibility and composure
• Skilled in facilitating decisions in ambiguous or evolving environments
• Experience coaching and mentoring others
• Maintain clear, concise communication under pressure

Delivery & Operational Expertise

• Experience establishing and managing program governance (e.g., steering committees, escalation paths, reporting cadences)
• Partner with risk management to identify and mitigate risks, including systemic risk
• Strong dependency management across multiple teams and workstreams
• Experience managing complex, multi-phase delivery efforts
• Resource planning experience, aligning capacity with delivery demand
• Experience partnering with vendors and offshore teams to clarify business requirements, inform project planning, and align on delivery approach, including awareness of performance expectations and service levels
• Working knowledge of hybrid delivery project management delivery approaches, combining predictive (waterfall) and Agile methods to support effective execution based on the needs of the initiative

Communication & Execution

• Ability to translate complex information into clear, actionable narratives
• Strong executive communication, including concise status reporting and escalation
• Experience leading workshops and cross-functional alignment sessions
• Ability to convert ambiguous business goals into structured, executable plans

Transformation & Modern Capabilities

• Experience supporting large-scale transformation initiatives
• Exposure to process optimization and operating model changes
• Ability to bridge business and technology teams effectively
• Strong data literacy and comfort working with performance metrics
• Familiarity with AI, automation, and digital capabilities
• Experience mapping customer journeys or operational workflows

What Success Looks Like

• Initiatives are delivered with strong execution discipline and minimal delivery risk
• Measurable business outcomes are achievable and tracked against plan
• Leadership has clear, actionable visibility into progress, risks, and financial impact
• Teams adopt new ways of working with sustained effectiveness
• Cross-functional teams operate with clarity, alignment, and accountability

Why Join Us

You’ll play a key role in delivering high-impact transformation initiatives that improve how the business operates and create measurable value, while working in a fast-paced, collaborative environment with cross-functional teams.

Pay Transparency 

The salary range for this position is $ 123,000  - $ 159,000 per year plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.   

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Equal Employment and Opportunity Employer

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Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.