RESPONSIBILITIES:
Own capacity and resource allocation tracking across Managed Services squads, maintaining an accurate and up-to-date view of team availability, utilisation, and workload balance and forward-looking capacity forecasts to anticipate demand across the client portfolio..
Monitor hours consumption against retainer allocations on a regular cadence, surfacing discrepancies, overruns, or underutilisation early and escalating as appropriate.
Proactively identify and flag delivery risks — timeline slippage, team bottlenecks, scope creep, dependency blockers — before they escalate, and coordinate resolution/mitigation plan with squad leads and tech leads.
Manage squad-level delivery processes: maintain backlogs, track sprint progress, coordinate ceremonies (planning, retrospectives, demos), and ensure delivery cadences are followed consistently.
Partner with the London-based Senior PM to ensure seamless handoff and alignment between client-facing commitments and internal execution capacity.
Support the Director of Managed Services with operational reporting, including utilisation metrics, team health signals, and portfolio-level status updates.
Maintain documentation hygiene across tools (Jira, Notion, Tempo, etc.), ensuring project data is reliable and accessible for the wider team.
Contribute to the ongoing improvement of MgS operational processes, templates, and tooling as the practice scales.
Coordinate onboarding logistics for new clients or new squad members, ensuring teams have what they need to start well.
REQUIREMENTS:
4–6+ years of experience in project management, delivery management, or operations roles within a digital agency, consultancy, or software delivery environment.
Proven ability to manage multiple concurrent workstreams or client accounts with strong attention to detail and organisational discipline.
Hands-on experience with resource or capacity management — tracking team utilisation, managing allocations, and producing operational reports.
Solid understanding of Agile delivery methodologies (Scrum, Kanban) and experience running or supporting sprint ceremonies.
Proficiency with project management and delivery tooling, particularly Jira, Confluence, and Notion. Experience with time-tracking tools (e.g. Tempo) is a strong asset.
Comfortable working with data: able to read hours reports, identify trends, and present clear summaries to stakeholders without requiring heavy data analysis support.
Strong written and verbal communication skills in English; ability to communicate clearly across time zones in async-first environments.
Experience working with or within a managed services, retainer-based, or continuous delivery model is a strong advantage.
Thrives in a support-oriented role and measures success through team outcomes rather than individual recognition.
A proactive, ownership-driven mindset: you flag problems before they become crises, and you follow through.
Skills Required
- 4-6+ years of experience in project management or operations roles
- Hands-on experience with resource or capacity management
- Proficiency with project management and delivery tooling
- Strong written and verbal communication skills in English
- Experience working with managed services or continuous delivery model
What We Do
Digital to our core, we are purpose built to transform possibilities for people. We solve complex problems with well-executed solutions tailor-made for continuous growth — we’re ambitious and our clients are too. We work with well-funded start-ups, global brands, and Fortune 1000 companies spanning industries and audiences, including EA, Moderna, League Health, and Realtor.com.
