Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $15 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:
Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
Continuous professional growth and leadership opportunities.
Health, wellness, and financial benefits to offer peace of mind to you and your family.
World-class facilities and the technology you need to thrive – in our offices or yours.
Role Description
Lead multiple complex customer projects and programs, managing the full device lifecycle from procurement through deployment, support, recovery, and asset management.
Conduct project kick-offs and closing meetings, establishing schedules and maintaining a professional, customer-facing presence throughout the engagement.
Assemble and coordinate project teams, defining roles, responsibilities, and managing internal SHI, partner, and onsite delivery resources.
Create, maintain, and execute detailed project documentation, including project plans, SOPs, workflow diagrams, and meeting minutes.
Communicate project status updates and actionable insights to internal and external stakeholders, utilizing advanced data analysis for clarity and impact.
Track and follow up on action items, issues, and risks, developing proactive mitigation and contingency plans to ensure project objectives are met.
Execute and manage change requests and change orders, supporting evolving project requirements and collaborating with the sales team on Statements of Work.
Organize and facilitate project and scrum events, monitoring milestones and ensuring timely progress and completion.
Coach and mentor team members and stakeholders on project roles and responsibilities, fostering continuous improvement and accountability.
Utilize project management tools such as Jira, DevOps, and MS Project to ensure project accuracy, process billing, and adhere to SHI project management standards and procedures.
Behaviors and Competencies
Adaptability: Can lead others through change, help teams adapt to new directions, and create a culture open to change.
Communication: Can effectively communicate complex ideas and information to diverse audiences, facilitate effective communication between others, and mentor others in effective communication.
Collaboration: Can take ownership of team initiatives, foster a collaborative environment, and ensure that all team members feel valued and heard.
Decision-Making: Can facilitate group decision-making processes, build consensus, and commit to a course of action even in the face of uncertainty.
Results Orientation: Can set strategic goals for the organization and lead multiple teams to achieve these goals, demonstrating a strong orientation towards results.
Self-Motivation: Can take ownership of complex personal or professional initiatives, collaborate with others when necessary, and drive results through self-motivation.
Prioritization: Can take ownership of complex task management, collaborate with others to align priorities, and drive team efficiency.
Time Management: Can manage time effectively, accurately estimate the time required for specific tasks, balance multiple tasks, and help others in improving their time management skills.
Leadership: Can take ownership of complex team initiatives, collaborate with others in decision-making processes, and drive team performance.
Problem-Solving: Can proactively identify and take ownership of complex problem-solving initiatives, initiate preventative measures, collaborate with others to find solutions, and drive successful outcomes.
Follow-Up: Can take ownership of tasks, collaborate with others in managing follow-ups, and drive results through effective task completion.
Organization: Can oversee complex projects with multiple moving parts, ensure team alignment with organizational systems, and adapt to changing priorities.
Skill Level Requirements
The ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently - Intermediate
Ability to oversee and direct projects to completion, ensuring goals are met, resources are utilized efficiently, and stakeholders are satisfied - Intermediate
Expertise in various project management frameworks such as Agile, Waterfall, and Scrum, to effectively plan, execute, and close projects - Intermediate
Proficiency in facilitating Agile Scrum practices, guiding teams through the Scrum framework to ensure efficient and successful project delivery - Intermediate
Competence in utilizing tools like Jira, Trello, MS Project, or DevOps to plan, track, and manage project progress and resources - Intermediate
Familiarity with the operational mechanisms, hierarchical setup, and the overall framework of SHI, enabling effective navigation and utilization of internal processes - Intermediate
Other Requirements
Completed Bachelor’s Degree or relevant work experience required
5+ years of experience in a customer-facing IT project management role required
Willingness to obtain PMP Certification within first 6 months of SHI Employment
Ability to travel 10%
Preferred: PMP or Agile Certification
The estimated annual pay range for this position is $90,000 - $150,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity – M/F/Disability/Protected Veteran Status
Top Skills
What We Do
Think of SHI as your personal technology concierge. We connect your team with the IT solutions and services you need to support your organizational growth and employee experience.
Whether you’re building a modern hybrid workplace, defending against an evolving threat landscape, making the cloud work harder for you, or searching for ways to optimize your software portfolio, our friendly 6,000-person team is ready to solve what’s next for your organization.
Our in-house data center integration, device configuration, and deployment and license advisory services, plus our top-tier status with vendors and flexible financing make life simpler for IT decision makers.
Execute your IT vision with stress-free, scalable solutions you – and your people – will love.
SHI is proud to be the largest Minority/Woman Owned Business Enterprise (MWBE) in the United States.
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