The Role
Lead complex, multidisciplinary client programs across strategy, creative, analytics, communications, and technology. Responsibilities include project planning, stakeholder and client management, budgets, resources, risk and change management, quality assurance, communications, reporting, and process improvement. The role also supports pipeline forecasting, account reporting, statements of work, and identifying growth opportunities while ensuring projects are delivered on time, within scope, and on budget.
Summary Generated by Built In
At Bond, we build growth and loyalty for some of the world’s most recognized brands. Behind that work is a team of smart, curious people who care deeply about clients, each other, and build something meaningful together.
We’re seeking a Senior Project Manager to lead complex, multi-disciplinary programs for high-profile clients. You’ll bring strategic insight, hands-on project management expertise, and a passion for delivering outstanding work on time, within scope, and on budget. Our Loyalty PMO team delivers large-scale, integrated programs that unite strategy, creative, analytics, communications, and technology to create exceptional client outcomes.
Job requirements
Job responsibilities
Benefits
Compensation: The expected base salary compensation for this role is $75,000.00 to $90,000.00 CAD annually.
Use of Artificial Intelligence (AI): Bond uses AI tools during parts of the screening, assessment, and selection process, supporting a fair and efficient hiring process.
We welcome applications from all qualified candidates; however, only those selected for an interview will be contacted.
Vacancy Type: This posting is for a newly created vacancy within Bond.
The actual base salary compensation will vary depending on local market conditions, geography, and relevant job-related factors such as skills, qualifications, experience, and education/training.
At Bond, we believe compensation is more than a salary. Our Total Rewards program is designed to help you grow your career, support your well-being and keep you meaningfully connected:
Flexibility: A hybrid work model and flexible vacation offers agility to meet the needs of our global business and workforce, allowing us to inspire the best from our people.
Moments that matter: Social events like F1rst Thursdays, Kick-Off gatherings, and holiday parties make it easy to build relationships and have fun.
Health & Wellness support: Competitive healthcare and wellness benefits that care for both body and mind including Medical, Dental, Vision, Health Care Spending Account, Employee Assistance Program, access to 24/7 virtual healthcare and/or consultation services for you and your family — all available from your first day.
Future-focused: Retirement planning assistance with company matching.
Career development: Access to learning programs, mentorship, stretch projects, and internal mobility to keep you moving forward.
Celebrating your impact: Recognition programs for individual and team achievements, peer-nominated awards, and service anniversaries.
We’re seeking a Senior Project Manager to lead complex, multi-disciplinary programs for high-profile clients. You’ll bring strategic insight, hands-on project management expertise, and a passion for delivering outstanding work on time, within scope, and on budget. Our Loyalty PMO team delivers large-scale, integrated programs that unite strategy, creative, analytics, communications, and technology to create exceptional client outcomes.
Job requirements
- 7+ years in project management or project lead roles, ideally within an agency, loyalty, or marketing environment.
- Proven success delivering complex multi-disciplinary projects using waterfall, agile, or hybrid methodologies.
- Strong stakeholder management skills — able to build trust, influence, and collaborate effectively.
- Expertise in project planning tools (Microsoft Dynamics or similar).
- Exceptional communication, interpersonal, and presentation skills; able to translate strategic objectives into actionable deliverables.
- Highly organized, detail-oriented, and adept at prioritizing under pressure.
- Proficient in Microsoft Office Suite; strong analytical skills.
- PMP, PMI-ACP, or similar certification an asset.
Job responsibilities
- Lead large-scale, multi-stakeholder programs, ensuring alignment and successful delivery across internal teams and external partners.
- Act as a strategic partner, developing deep knowledge of client goals, industry context, competitors, and customer engagement strategies.
- Create and manage comprehensive project plans, including schedules, communications, risk and change management, and resource allocation.
- Collaborate across strategy, creative, analytics, communications, and technology disciplines to deliver integrated solutions.
- Manage budgets and resources, including forecasting, tracking spend, developing statements of work, and identifying growth opportunities.
- Facilitate ongoing client communication — leading updates, managing ad hoc requests, and ensuring transparency on project health.
- Establish clear communication cadences and documentation, ensuring clarity on milestones, achievements, and resolutions.
- Maintain quality assurance across all deliverables and continuously improve project processes.
- Support pipeline forecasting and account reporting, identifying efficiencies and opportunities for added value.
Benefits
Compensation: The expected base salary compensation for this role is $75,000.00 to $90,000.00 CAD annually.
Use of Artificial Intelligence (AI): Bond uses AI tools during parts of the screening, assessment, and selection process, supporting a fair and efficient hiring process.
We welcome applications from all qualified candidates; however, only those selected for an interview will be contacted.
Vacancy Type: This posting is for a newly created vacancy within Bond.
The actual base salary compensation will vary depending on local market conditions, geography, and relevant job-related factors such as skills, qualifications, experience, and education/training.
At Bond, we believe compensation is more than a salary. Our Total Rewards program is designed to help you grow your career, support your well-being and keep you meaningfully connected:
Flexibility: A hybrid work model and flexible vacation offers agility to meet the needs of our global business and workforce, allowing us to inspire the best from our people.
Moments that matter: Social events like F1rst Thursdays, Kick-Off gatherings, and holiday parties make it easy to build relationships and have fun.
Health & Wellness support: Competitive healthcare and wellness benefits that care for both body and mind including Medical, Dental, Vision, Health Care Spending Account, Employee Assistance Program, access to 24/7 virtual healthcare and/or consultation services for you and your family — all available from your first day.
Future-focused: Retirement planning assistance with company matching.
Career development: Access to learning programs, mentorship, stretch projects, and internal mobility to keep you moving forward.
Celebrating your impact: Recognition programs for individual and team achievements, peer-nominated awards, and service anniversaries.
Skills Required
- 7+ years of experience in project management or project lead roles
- Experience delivering complex multidisciplinary projects using waterfall, agile, or hybrid methodologies
- Strong stakeholder management skills
- Expertise in project planning tools such as Microsoft Dynamics or similar
- Exceptional communication, interpersonal, and presentation skills
- Strong organizational, prioritization, and detail-management skills
- Proficiency in Microsoft Office Suite
- Strong analytical skills
- PMP, PMI-ACP, or similar certification
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The Company
What We Do
Bond Brand Loyalty is a customer-intelligence-driven customer engagement and loyalty company headquartered in Toronto, Canada. It helps brands build stronger customer relationships through customer experience, human experience, loyalty advisory, loyalty and marketing operations, market research, behavioral science, data, and AI-enhanced technology. Its Synapze platforms support the design, growth, and operation of loyalty and engagement programs for clients across North America and Europe.







