Sr Project Manager - PSO

Alkami is a leading cloud-based digital banking solutions provider for financial institutions in the United States that helps clients to transform through retail and business banking, digital account opening and loan origination, payment fraud prevention, and data analytics and engagement solutions. Alkami’s Mobile App Platform has been certified by J.D. Power for providing clients with “An Outstanding Mobile Banking Platform Experience.”

Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). Through our bold investments in technology and people, we empower our clients to grow confidently, adapt quickly, and build thriving digital banking communities through tailored experiences for over 19.5M users.

As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title.

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Alkami is looking for a talented professional that has a passion for planning and attention to detail, and customer-facing experience with launching enterprise-scale cloud software solutions. This position will report into the Alkami Delivery division and be responsible for managing customer “PSO” work (phase 2 projects, client change requests and feature additions). Successful candidates must have a strong sense of urgency and ownership to drive projects to completion and be successful in a collaborative environment. Communication skills are critical as well as the ability to quantify and manage all aspects of the project, balancing both client and internal team objectives while adhering to established timelines and contract scope.

Key Responsibilities & Duties

• Create project schedules and define project deliverables based around project scope.

• Track and manage project milestones and customer reported issues.

• Communicate status, issues and risks to project stakeholders.

• Maintain project documentation, meeting minutes, meeting agendas, scope amendments, and key customer communication archives.

• Create and manage configuration documentation for client projects.

• Be the primary point of contact for all client inquiries for projects being managed.

• Work closely with Product Development and Engineering to resolve complex issues reported by our customers.

• Provide regular input to the Implementation Services management team on process improvements and best practices

• Track individual and team time reporting for assigned projects and ensure compliance with budgeted project labor.

• Coordinate with the account management team during implementation lifecycle and post-launch stage to maintain customer relationships and communication.

• Host recurring customer conference calls to drive project execution; travel onsite to assigned customer facilities when necessary.

• Other duties as assigned

Qualifications:

• Excellent communication and problem solving abilities.

• A minimum of 5 years of project management experience preferably in the financial services or software industry with increasing demonstrated responsibility and success.

• Experience using Microsoft Office Suite including MS Project, MS Excel and MS Word.

• Experience with SQL server

• Experience managing tickets and backlog

• Ability to take a process and work with management to suggest modifications focusing on client satisfaction and efficiency

• Excellent organizational and time management skills.

• Excellent problem solving and decision-making skills.

• Ability to perform successfully in a high-pressure, fast-pace working environment.

• Ability to work independently with little direction.

• Careful attention to detail in all aspects of the job.

Desired Skills:

• Working knowledge of SQL server, IIS, and Microsoft C# and ASP.NET is extremely helpful.

• Proficiency with software development tools like the following: Microsoft Visual Studio, Microsoft Visual Source Safe, Araxis Merge (or another text file comparison tool), Microsoft SQL Enterprise Manager and Query Analyzer.

• Proficiency with SQL, HTML, JavaScript and applications produced with ASP, Visual Basic 6.0, C# (ASP.NET) and Java recommended.

• Proficiency with managing web sites on a Microsoft server platform.

• A general knowledge of Internet routing and related protocols

• A general knowledge of Firewall operations as they relate to Internet connectivity.

• Previous work experience with the banking and financial industry as it relates to Internet home banking applications.

 

The salary range for this position is: $115,000 - $136,900Cool Things to Know

Not Just Any Company: Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more.

Work Authorization: We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment.

Recruiters: We are not looking for outside recruiting firms to help us in this search. Thank you for understanding.

Pay Transparency: As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington.

The Important Stuff

Alkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alkami are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alkami will not tolerate discrimination or harassment based on any of these characteristics. Alkami encourages applicants of all ages.

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J.D. Power 2024 Mobile App Platform Certification ProgramSM recognition is based on successful completion of an audit and exceeding a customer experience benchmark through a survey of recent servicing interactions. For more information, visit jdpower.com/awards.