Job Description — Senior Project Manager (AI Platform)
Position Overview
We are looking for a Senior Project Manager with AI experience to lead delivery of a multi-module B2B SaaS Agentic AI Platform. This role ensures predictable execution across AI products, coordinates engineering and stakeholders, and drives governance using AI-assisted workflows.
Responsibilities
1. Delivery & Planning
- Own end-to-end delivery of AI platform modules and core services.
- Build integrated roadmaps, release plans, milestones, and dependencies.
- Run Agile ceremonies and track velocity and progress.
2. Governance
- Maintain a single source of truth in Confluence / SharePoint.
- Track decisions, risks, requirements, and project documentation.
3. Risk & Stakeholder Management
- Manage cross-team dependencies and escalation processes.
- Communicate with engineering, operations, and client stakeholders.
- Provide executive-level reporting.
4. Backlog & AI Workflows
- Manage backlog in Jira.
- Use AI tools like Claude for planning, reporting, and prioritization.
5. Release & Resource Management
- Coordinate testing, UAT, and releases.
- Perform capacity planning and monitor budgets.
Requirements
- 8+ years in software project/program management.
- 3+ years delivering AI/ML or Large Language Model solutions.
- Experience with multi-tenant SaaS platforms and cloud environments like AWS.
- Strong Agile/Scrum knowledge and stakeholder management skills.
- Experience with AI-assisted workflows and automation.
Nice to Have
- Experience in BPO or contact center AI solutions.
- Knowledge of MLOps / LLMOps practices.
- Certifications like PMP, CSM, or PMI-ACP.
Success Metrics
- On-time delivery of milestones.
- Improved sprint predictability and reduced blockers.
- Clear executive reporting and stakeholder visibility.
- Increased parallel progress across AI modules.
Reporting Line
- Direct to: Sr. Director of PMO
- Functional/Project to: Director of AI Products & Services.
Top Skills
What We Do
Founded in 2015, Helpware is a company taking a modern approach to the outsourcing industry. We created the company to change perceptions of what outsourcing is and can be, and we did that by building amazing cultures in each of our locations, and by simply treating our employees better. With Helpware, we are all a team and family, and you'll see that true difference when partnering with us.
Helpware builds customized teams in Customer Service and Back Office for industry-leading startups and modern companies. With offices in California, Colorado, Kentucky, Ukraine, Philippines, Germany, and Mexico, we have the global scale to tailor custom teams and processes for success to our many powerhouse clients.
Helpware has grown over the years, initially catering to startup client partners, and has now evolved into creating client partnerships with large enterprises as well.
