The Role
Troubleshoot programmatic advertising deals, including PMP and Programmatic Guaranteed transactions, by validating configurations, investigating delivery discrepancies, and diagnosing auction behavior. Manage Salesforce tickets, document findings, coordinate with technical and operational teams, and support escalations. Analyze SSP reporting, VAST/VMAP issues, OpenRTB parameters, bid performance, verification discrepancies, and ad quality concerns while improving troubleshooting processes and resolution efficiency.
Summary Generated by Built In
About Us:
DataBeat, a specialist in Media and Analytics space, provides managed services for Publishers (typically news websites that make revenue from advertising) and Ad Tech to increase their revenue and audience. Digital advertising is data-intensive and we believe in data-based decision making and problem-solving to excel in various functions.
Job Description:
Do you have a passion for programmatic advertising and want to shape the future of audio and digital media? At Client, we’re transforming how advertisers connect with audiences through immersive audio experiences and precision-targeted media. With a powerful global footprint and a rapidly growing advertising ecosystem, we’re looking for a Technical Account Manager (TAM) to drive scaled, high-performance programmatic partnerships across our ad-supported business.
In this role, you’ll serve as a key technical support function within our programmatic advertising workflow, investigating PMP and Programmatic Guaranteed (PG) deal issues, validating technical configurations, and coordinating across internal teams to ensure campaigns deliver with precision.
What You’ll Do:
- Investigate and troubleshoot PMP and Programmatic Guaranteed (PG) deal issues impacting campaign delivery or activation.
- Support Ad Success teams by validating technical setup details and identifying potential blockers affecting deal performance.
- Work within a Salesforce-based ticketing system to manage, track, and resolve operational requests.
- Utilize internal deal investigation and diagnostic tools to analyze deal behavior, delivery issues, and platform discrepancies.
- Coordinate with internal operational and technical teams when additional investigation or clarification is required.
- Assist in escalations where Ad Success representatives or Client Success teams are unable to obtain required technical information.
- Review historical deal activity, troubleshooting patterns, and operational data to identify root causes and support faster resolution.
- Ensure accurate documentation of investigations, findings, and resolution steps within ticket workflows.
- Support continuous improvement of troubleshooting processes and operational efficiencies
Who You Are:
- You have 3–5 years of experience in programmatic advertising operations, ad tech support, or a related technical role within a publisher, SSP, DSP, or ad network environment.
- You have a solid understanding of RTB auction mechanics, bid request/response cycles, and how PMP and Programmatic Guaranteed deals are structured and executed.
- You have hands-on troubleshooting experience with deal ID configuration, bid floor validation, buyer eligibility settings, and win rate diagnostics.
- You are able to interpret SSP-side reporting to identify delivery gaps, bid shading impacts, and common auction discrepancies.
- You have a working knowledge of VAST/VMAP ad serving standards and familiarity with common VAST error codes and their causes.
- You have familiarity with OpenRTB 2.x parameters including seat IDs, auction types, and deal targeting signals sufficient to support issue investigation.
- You have experience working with ad quality and brand safety tools (e.g., IAS, DoubleVerify) and understand how they interact with programmatic delivery.
- You have exposure to 3P measurement discrepancy investigation across DSP, SSP, and verification vendor reporting.
- You have experience working in ticket-based operational environments (Salesforce preferred) with strong documentation habits.
- You have strong analytical and communication skills with the ability to translate technical findings into clear, actionable summaries for internal stakeholders.
- Ability to simplify complex issues into clear, actionable communication through email tickets
- Strong problem-solving skills with a structured and analytical approach
- Thorough process orientation to ensure accuracy, consistency, and timely resolution
- Detail-oriented troubleshooting with end-to-end ownership of issues
- Clear written communication for cross-functional coordination and issue tracking
Preferred / Plus Skills:
- Experience within Magnite’s platform (DV+ or Streaming) including deal setup, floor configuration, or buyer management.
- Familiarity with The Trade Desk Deal Lab or similar DSP deal troubleshooting workflows.
- Exposure to header bidding concepts and how wrapper solutions (e.g., Prebid.js) affect deal prioritization.
- Familiarity with CTV/OTT or digital audio programmatic environments and their unique delivery considerations.
- Comfort navigating multiple DSP UIs (e.g., DV360, Amazon DSP, Xandr) to cross-reference deal data from the buy side.
- Exposure to identity resolution frameworks (UID2.0, RampID) and first-party data targeting as they apply to deal performance.
Information Security & ISO 27001 Compliance
Security is at the heart of everything we do. In this role, you will be strictly required to uphold our Information Security Management System (ISMS) policies in alignment with ISO/IEC 27001 standards. Responsibilities include safeguarding sensitive asset data, completing mandatory security awareness training, reporting potential security incidents or vulnerabilities immediately, and ensuring that daily operations comply with our rigorous data protection protocols.
Skills Required
- 3-5 years of experience in programmatic advertising operations, ad tech support, or a related technical role within a publisher, SSP, DSP, or ad network environment
- Understanding of RTB auction mechanics, bid request and response cycles, PMP deals, and Programmatic Guaranteed deals
- Hands-on experience troubleshooting deal ID configuration, bid floors, buyer eligibility, and win rate diagnostics
- Ability to interpret SSP-side reporting and identify delivery gaps, bid shading impacts, and auction discrepancies
- Working knowledge of VAST and VMAP ad serving standards and common VAST error codes
- Familiarity with OpenRTB 2.x parameters, including seat IDs, auction types, and deal targeting signals
- Experience with ad quality and brand safety tools such as IAS and DoubleVerify
- Experience investigating third-party measurement discrepancies across DSP, SSP, and verification vendor reporting
- Experience working in ticket-based operational environments; Salesforce experience preferred
- Strong analytical, written communication, problem-solving, process orientation, and troubleshooting skills
- Experience with Magnite DV+ or Streaming platforms
- Familiarity with The Trade Desk Deal Lab or similar DSP deal troubleshooting workflows
- Exposure to header bidding and wrapper solutions such as Prebid.js
- Familiarity with CTV/OTT or digital audio programmatic environments
- Experience navigating DSP interfaces such as DV360, Amazon DSP, or Xandr
- Exposure to identity resolution frameworks such as UID2.0 and RampID
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The Company
What We Do
DataBeat helps enterprises and publishers navigate data analytics and ad technology through advanced analytics, programmatic advertising, and ad-operations support. Its capabilities include big-data engineering, data visualization, and yield optimization, helping clients turn data into actionable, ROI-boosting insights and improve advertising performance. The Princeton-based company provides media, advertising, and analytics solutions across complex, data-driven digital ecosystems for business customers and enterprise teams worldwide.
