Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
- Manage all aspects of project delivery from initiation through planning, execution, and successful delivery, including risk mitigation and stakeholder alignment.
- Tailor project management approaches based on project type, using a blend of Agile, Waterfall, or hybrid methods.
- Lead cross-functional teams, aligning internal stakeholders and partners on scope, milestones, and execution plans.
- Identify, prioritize, and resolve project issues and dependencies; escalate when needed and implement mitigation strategies.
- Serve as a key liaison between CS Operations and CS business units, supporting communication of key initiatives and priorities.
- Coordinate across global teams, adapting to different work styles and managing multiple concurrent workstreams.
- Prepare and deliver clear, concise communications and presentations tailored to both technical and senior audiences.
- Mentor and support fellow PMs, contributing to a culture of shared learning, collaboration, and delivery excellence.
- Assist in the development of project management templates, best practices, and governance tools.
- 12+ years of relevant experience in project management, ideally within SaaS, customer success, or technology environments.
- Bachelor’s degree in business, technology, engineering, or a related field; MBA or equivalent is a plus.
- Project Management certification (e.g., PMI PMP); Agile certifications are a plus.
- Familiarity with tools such as Smartsheet, Salesforce, Gainsight, and Microsoft 365.
- Genesys platform knowledge is preferred but not required.
- Strong emotional intelligence and the ability to lead through influence while displaying empathy.
- Demonstrated ability to work independently, manage ambiguity, and drive outcomes.
- Passion for collaboration, diverse perspectives, and fostering an inclusive, energetic team culture.
- Values diversity and practices a growth mindset.
- Thrives in a collaborative, high-energy team environment, supporting others, sharing knowledge, and contributing to a positive and fun workplace culture.
Compensation:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
$124,200.00 - $230,800.00Benefits:
Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
More details about our company benefits can be found at the following link: https://mygenesysbenefits.com
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
Similar Jobs
What We Do
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.
