- Serve as the primary day-to-day contact and trusted advisor for assigned customers.
- Lead program implementation and ongoing execution from post-award knowledge transfer through sustained delivery.
- Interpret and manage contractual obligations across master service agreements, statements of work, service-level agreements, and related program documentation.
- Own customer program financial management, including profitability tracking, forecasting, budgeting, and performance reporting.
- Monitor service-level agreements, key performance indicators, milestones, risks, and overall program health.
- Lead regular customer meetings, program reviews, and executive-level business presentations.
- Partner with customers and internal teams to define workflows, reporting requirements, governance processes, and information flows.
- Identify root causes, coordinate cross-functional issue resolution, and serve as the customer escalation point.
- Recognize out-of-scope requests and coordinate requirements for appropriate scoping, pricing, and change-order approval.
- Apply formal change-control processes when program scope, cost, budget, resources, or timelines are affected.
- Identify continuous-improvement and cost-saving opportunities that strengthen customer outcomes and program profitability.
- Maintain accurate program documentation, forecasts, business reviews, SLA reporting, and performance metrics.
- Build collaborative relationships across Sales, Finance, Legal, Operations, and other supporting functions.
- 8 to 10 years of relevant experience in customer program management, project management, service delivery, account operations, or a related field.
- Demonstrated success managing complex customer programs, contracts, financial performance, and service-level commitments.
- Strong business and financial acumen, including forecasting, profitability analysis, and performance reporting.
- Ability to translate complex requirements into practical plans, priorities, milestones, and measurable outcomes.
- Advanced problem-solving, root-cause analysis, risk management, and decision-making skills.
- Excellent written, verbal, presentation, facilitation, and negotiation skills.
- Ability to influence stakeholders and build effective relationships across functions, cultures, identities, and organizational levels.
- Highly organized and able to lead multiple priorities in a deadline-driven environment.
- Comfortable working independently while maintaining strong communication and accountability.
- Proficiency with relevant program-management, reporting, and business applications.
- English proficiency required; additional local or regional language capabilities may be helpful.
- Ability to travel approximately 50% based on customer and business requirements.
- Equivalent combinations of education and relevant professional experience will be considered.
- Onsite
- On-call availability may be required.
- Occasional non-standard work hours or overtime based on business and customer needs.
Salary Range Requirement
Actual annual compensation offered for this exempt role will be a minimum annual salary of $105,000 based on several variables including length and depth of work experience, education, and skills/achievements, and will be mutually agreed upon at the time of offer.
Grow With UsAt Shyft Global Services, a TD SYNNEX Company, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.
What’s In It For You?
- Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
- Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
- Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
Don’t meet every single requirement? Apply anyway.
At Shyft Global Services, a TD SYNNEX Company, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!
We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.
Skills Required
- 8 to 10 years of relevant experience in customer program management, project management, service delivery, account operations, or a related field
- Experience managing complex customer programs, contracts, financial performance, and service-level commitments
- Strong business and financial acumen, including forecasting, profitability analysis, and performance reporting
- Ability to translate complex requirements into practical plans, priorities, milestones, and measurable outcomes
- Advanced problem-solving, root-cause analysis, risk management, and decision-making skills
- Excellent written, verbal, presentation, facilitation, and negotiation skills
- Ability to influence stakeholders and build effective relationships across functions, cultures, identities, and organizational levels
- Highly organized and able to lead multiple priorities in a deadline-driven environment
- Ability to work independently while maintaining strong communication and accountability
- Proficiency with relevant program-management, reporting, and business applications
- English proficiency
- Ability to travel approximately 50% based on customer and business requirements
- Equivalent combinations of education and relevant professional experience will be considered
- Additional local or regional language capabilities
TD SYNNEX Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about TD SYNNEX and has not been reviewed or approved by TD SYNNEX.
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Healthcare Strength — Medical coverage spans multiple plan options (Anthem nationwide and Kaiser in select states) plus dental and vision, with preventive care at 100% and care navigation via Quantum Health. HSA‑eligible plans receive company contributions that enhance value.
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Leave & Time Off Breadth — Flexible or “unlimited” PTO is offered in many U.S. roles, providing broad time‑off access subject to manager approval. This structure is often cited as supporting work–life balance.
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Retirement Support — The 401(k) program includes auto‑enrollment and a company match of 50% on the first 6% after six months, with a clear vesting schedule. Administration through Fidelity and published plan details add clarity to usage.
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What We Do
We’re TD SYNNEX (NYSE: SNX), a leading distributor and solutions aggregator for the IT ecosystem. We’re 22,000 of the IT industry’s best and brightest, who share an unwavering passion for bringing compelling technology products, services and solutions to the world. We’re an innovative partner that helps our customers maximize the value of IT investments, demonstrate business outcomes and unlock growth opportunities. At our core, we’re a company that cares. We care about our partners, our co-workers, our investors and the world around us. And we’re committed to being a diverse, inclusive employer of choice and a good corporate citizen.
