Sr. Technical Specialist (Oracle)

Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.

Summary of Position

Teladoc is looking for a hands-on Sr. Technical Specialist (Oracle) with an ability to wear multiple hats. Some of the areas that the person will support include migration of configuration changes from lower environment to production as part of deployment work required to complete a periodic release, supporting quarterly audit requests for evidence, supporting the SDLC process, etc. The ideal candidate will be a quick learner and able to adapt to changing needs of the organization. The person should enjoy working closely with customers and other teams, and engaging end-users in troubleshooting issues. Strong verbal and written communication are required.

Responsibilities

• Deployment of objects in Oracle ERP Cloud system, OIC and Enterprise Performance Management systems.

• Manage users access and provision roles and data access based on organization-defined data security policies and user role matrix

• Review and audit end user accounts, permissions, and access rights

• Align segregation of duties and security profiles

• Provide support for end user access issues including troubleshooting and performing root cause analysis

• Manage and monitor service detail and service notifications related to patching/critical updates/downtime

• View account usage, export metric data and provide reports

• Manage all Service Requests (SRs) with Oracle Cloud operations to coordinate and complete any system and/or data administration tasks

• Work with internal staff, 3rd party vendors and Oracle to update and communicate environment maintenance schedules, refresh schedules, and outages

• Monitor and communicate system performance metrics and work with internal staff and 3rd party vendors to resolve any issues

• Interact and liaise with internal and external auditors to meet SOX and ITGC compliance  and provide required supporting documents using various tools including the Risk Management cloud.

Qualifications required

• 3+ years of experience in a technical or DevOps support role for financial systems, preferably Oracle ERP Cloud

• Knowledge of user access security and software development lifecycle (SDLC) processes.

• Effective verbal and written communication skills in English

Qualifications preferred

• Bachelor's degree in Computer Science or related field with equivalent technical experience

• Knowledge and experience in Oracle Fusion Cloud and all architectural components

• Knowledge of Oracle security management

• Knowledge of Maintaining code version and CI/CD pipeline.

• Experience supporting SOX and ITGC compliance at a publicly traded company

• Shell and batch script Programming skills

• Experience creating Oracle ERP cloud and PAAS environments

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Why Join Teladoc Health?

A New Category in Healthcare:  Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.  
Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey.  
Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.  
Focus on PEOPLE:  Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment. 
Diversity and Inclusion:  At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.  
Growth and Innovation:  We’ve already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.  

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy.