Chewy is seeking an experienced and driven Senior Program Manager, Maintenance & Reliability to join our high-performing Maintenance & Reliability (M&R) team! This individual will play a pivotal role in driving strategic maintenance initiatives, scaling asset reliability programs, and implementing innovative solutions across our national fulfillment network. The successful candidate will deliver programs that enhance uptime, improve safety, reduce costs, and increase the lifespan and operational efficiency of key assets.
This is a great opportunity to influence the long-term health of Chewy's infrastructure by demonstrating analytics, technology, and programmatic thinking.
What You'll Do:
Program Strategy & Execution
- Be responsible for the planning and execution of multi-functional maintenance and reliability initiatives, aligned with enterprise goals in uptime, safety, cost, and asset life cycle performance.
- Design and implement scalable, balanced programs for preventive maintenance, predictive analytics, and condition-based monitoring.
- Develop and coordinate network-wide standard operating procedures (SOPs), reliability standards, and compliance frameworks.
- Conduct program audits and performance evaluations to ensure alignment with Chewy's maintenance playbook.
Asset Performance Optimization
- Partner with site leadership and regional maintenance managers to drive enterprise asset management (EAM) strategies, including CMMS improvements, KPIs, and spare parts programs.
- Analyze asset data to identify systemic failure trends and drive root cause mitigation across the network.
Technology Integration
- Collaborate with internal Team Members to develop and deploy data visualization, reporting tools, and automation solutions for asset tracking, maintenance planning, and resource optimization.
Multi-functional Collaboration
- Act as the connective tissue between Engineering, Operations, Safety, Finance, and 3rd-party partners to implement large-scale reliability and maintenance programs.
- Lead readiness efforts and rollout planning for new technology deployments and capital improvement projects.
Leadership & Influence
- Serve as an inspiring leader and subject matter expert in maintenance program management, mentoring peers and influencing senior partners with data-driven insights.
What You'll Need:
- Education & Experience
- Bachelor's degree in Engineering, Facilities Management, Industrial Operations, or a related technical field.
- 6+ years of experience in maintenance/reliability operations, program management, or supply chain/industrial engineering, preferably in large-scale fulfillment or logistics.
- Strong understanding of CMMS/EAM systems, automation equipment, and lean maintenance practices.
- Leadership & Influence
- Shown ability to inspire change in intricate, matrixed organizations and lead multi-functional program teams.
- Strong communication and team member leadership skills, with the ability to influence at all interpersonal levels.
- Travel
- Receptiveness to travel up to 40% to support nationwide site execution and partner alignment.
Why You'll Love This Role:
At Chewy, we believe that operational excellence starts with reliability. As a Sr. Program Manager on the RME team, you'll be at the forefront of building systems and strategies that ensure our fulfillment operations run efficiently 24/7. You'll gain exposure to ground breaking technology, grow your leadership toolkit, and drive programs that have direct impact on safety, customer experience, and Chewy's bottom line!
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
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What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that.
At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch.
Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey.
We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets.
We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.
Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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